02-19-2016 17:40
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02-19-2016 17:40
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Answered! Go to the Best Answer.

Accepted Solutions
02-20-2016 06:58
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02-20-2016 06:58
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Hey there @Cosifit! I hope you're doing great!
Let me help you out, I recommend you following these steps in order to get it synced up.
- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- If your tracker didn't sync, force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- If your tracker didn't sync, restart your tracker.
- Try syncing with your computer.
If the issue persists you can also follow the great tips posted on this thread.
Hope it helps! Keep me posted :D.
02-20-2016 06:58
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02-20-2016 06:58
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Hey there @Cosifit! I hope you're doing great!
Let me help you out, I recommend you following these steps in order to get it synced up.
- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- If your tracker didn't sync, force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- If your tracker didn't sync, restart your tracker.
- Try syncing with your computer.
If the issue persists you can also follow the great tips posted on this thread.
Hope it helps! Keep me posted :D.
04-16-2016 07:15
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04-16-2016 07:15
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My fitbit will be 2 years old May 1, could it have died?

04-16-2016 07:17
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04-16-2016 07:17
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Keeps calories burned, water ect, just not steps

02-27-2017 14:35
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02-27-2017 14:35
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I received this as a birthday gift in November and I'm having trouble syncing. I tried the solution to fix it many times but it doesn't work and it is frustrating!!! HELP!!! What do I do next.

02-28-2017 09:00
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02-28-2017 09:00
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Hey there @cutie! Let me help you with your tracker. I recommend performing the restart 2 or 3 times in a row and keep an eye on it, this should solve the issue.
It's great to see new faces around @Robongen! The first step I recommend is the restart as I mentioned before, if you're still unable to sync perform the Syncing Troubleshoot for iOS devices.
Keep me posted!

02-28-2017 12:23
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02-28-2017 12:23
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Sent from my iPhone

03-01-2017 12:37
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03-01-2017 12:37
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@cutie It's great to hear that you're back on track! Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!
See you around!
