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Notification settings are not opening on Fitbit app

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‎03-05-2021 01:00 - last edited on ‎03-05-2021 06:42 by Fitbit Moderator

‎03-05-2021 01:00 - last edited on ‎03-05-2021 06:42 by Fitbit Moderator

Can’t access notifications on the Fitbit app 

 

 

Moderator Edit: Clarified subject

Best Answer
6 REPLIES 6

‎03-05-2021 03:28

‎03-05-2021 03:28

I am having the same issue. Rebooted. Uninstalled the fitbit and reinstalled. Tried to force update the app. Still not working!

Best Answer

‎03-05-2021 06:41

In response to Hulmey

‎03-05-2021 06:41

Hi there @Mich1977 @Hulmey, welcome to the Community Forums. Thanks for trying to troubleshoot this issue with the Fitbit app before reaching out. 

 

Our team has informed us that some users have experienced this situation with iOS devices. However, note that they are working to have it resolved as soon as possible. Thank you for your patience and sorry for any inconvenience this could have caused.

 

By the way, I've moved this post to the iOS App board for organization purposes.

 

See you around.

Maria | Community Moderator, Fitbit


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‎03-05-2021 07:10 - edited ‎03-05-2021 07:13

In response to MarreFitbit

‎03-05-2021 07:10 - edited ‎03-05-2021 07:13

So we now have this problem, along with the heart rate recording incorrectly during exercise since the last software update!! I’m starting to wonder what the point of having a fitbit is? Is it coincidence that since Fitbit became part of Google, there are IoS issues???

Seriously considering switching to a Whoop band!!

Get Outlook for iOS

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‎03-05-2021 19:23

‎03-05-2021 19:23

  • I am having the same issue- notifications not opening in mobile app i(iOS) and I cannot receive notifications. Please fix this glitch soon as I very much depend on the notifications!
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‎03-05-2021 20:41

‎03-05-2021 20:41

Thank you! I am having the same problem!!

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‎03-06-2021 03:29 - edited ‎10-14-2023 11:46

In response to Alexandriafit

‎03-06-2021 03:29 - edited ‎10-14-2023 11:46

@Hulmey @Jeneva58 @Alexandriafit I understand how you must be feeling. 

Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

Maria | Community Moderator, Fitbit


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