Notifications not working on Charge 2 (iPhone 6S)

[monikapremaney]

I was getting notifications when i paired my Charge 2 for the first time to IPhone 6s for first few days. I am not receiving any notifications for calls, text or even reminders o move. Can someone help please 

Moderator Edit: Clarified Subject.

[joymerry]

I have the same issue.   

[JET2018]

I found after trying all the other suggestions that going to “Screen Time”
On your phone and adding Fitbit app to Always on fixed it! Good luck

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for reporting this to us. I would like to thank those of you who have come back letting us know your issue has now been resolved, I'm very glad. 

I understand some of you have already tried several troubleshooting steps and are still having trouble with Notifications on your Fitbit device. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally.
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[connie4vikings]

The problem was my watch. Odd.  The app settings and iphone settings had the notifications ON, but on the actual watch, they somehow were switched to OFF.  I did not realize they could be ON with the app yet OFF on the watch if the two were always syncing.  Simple fix but took weeks to figure that out.  I just pushed the button on the Charge 2 watch until it showed Notifications "Off" and switched them to ON.  Problem fixed.

[MarcoGFitbit]

Hello @connie4vikings, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to share your experience and let us know your issue has now been resolved after changing the settings on your watch directly. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[MrsPoling]

I have tried turning on and off my phone, unpairing and repairing my FitBit Charge 2 to my phone (Bluetooth), turning on and off notification settings (in my phone settings and FitBit app settings and on the FitBit itself).  I used to get all notifications for calls and texts seamlessly but not sure what has changed.  

Any help?  My phone iOS is up to date (no new versions to download) and my FitBit is showing as up to date as well.  I'm at a loss!