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Notifications not working with iOS 12

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‎08-03-2019 11:21 - last edited on ‎08-04-2019 11:33 by Fitbit Moderator

‎08-03-2019 11:21 - last edited on ‎08-04-2019 11:33 by Fitbit Moderator

I have not been getting my notifications about 2/3 of the time.  Apparently, Fitbit is aware of the issue with iOS12 for iPhones not receiving the notifications.  They "may be" fixing it but no resolution yet.  Had to send my Versa back as I need the notifications.

 

Moderator edit: updated subject for clarity

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‎08-04-2019 11:42 - last edited on ‎09-10-2024 09:43 by Fitbit Moderator

‎08-04-2019 11:42 - last edited on ‎09-10-2024 09:43 by Fitbit Moderator

Hi @pvtorch, welcome to the Community Forums!

I'm sorry to hear that your Versa isn't receiving notifications from your iPhone, and appreciate you for the information provided. As you know, our team is aware that the notifications aren't working with iOS 12, and they'll work on this situation to bring a solution for all our users. I understand how you may feel about this, and your feedback hasn't gone unnoticed, as it'll help us to improve our devices. I'm glad that your case is being handled by our Support Team, and feel free to let me know if you need anything else.

Keep me posted.

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‎08-04-2019 14:43

In response to LizzyFitbit

‎08-04-2019 14:43

Thanks. I am getting ready to return the Versa. Does the Ionic have the same problem or should I just get the apple watch?
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‎08-11-2019 18:25 - last edited on ‎09-10-2024 09:43 by Fitbit Moderator

In response to pvtorch

‎08-11-2019 18:25 - last edited on ‎09-10-2024 09:43 by Fitbit Moderator

Hi @pvtorch. I'm glad to see you here again. I'm sorry for the delay in my response.

Thanks for keeping me updated about this situation, and I'll help you with your question. Our team has been receiving feedback about this issue with users that updated their devices to iOS 12. They'll investigate these issues to bring a solution to every affected user.

If you have another question, feel free to let me know.

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‎08-11-2019 18:29

In response to LizzyFitbit

‎08-11-2019 18:29

I have returned the watch. I’m still waiting for word in the ionic having the same problem 

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‎08-23-2019 17:09 - last edited on ‎09-10-2024 09:42 by Fitbit Moderator

In response to pvtorch

‎08-23-2019 17:09 - last edited on ‎09-10-2024 09:42 by Fitbit Moderator

Hi @pvtorch. It's nice to have you here. I'm sorry for my delayed response.

Thanks for your interest in the Ionic and let me help you with your inquiry. Currently this issue was reported by users that updated their mobile devices to iOS 12. This is affecting the Fitbit app directly and how it communicates to your Fitbit device when receiving notifications, regardless of the Fitbit device that you have. Our team will work on this and bring a solution as soon as possible so all of you can enjoy the features found in the Fitbit app.

See you around.

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