08-09-2020
06:17
- last edited on
08-25-2020
04:23
by
JuanJoFitbit
08-09-2020
06:17
- last edited on
08-25-2020
04:23
by
JuanJoFitbit
I have a versa lite and iPhone did an update and all of sudden I can not accept text or phone alerts and it seems it is slow counting my steps. I have done every thing you all have suggested and still nothing. Do you think it is going? I have had since 11/19.
Moderator edit: updated subject for clarity
08-09-2020 08:05 - edited 08-09-2020 08:08
08-09-2020 08:05 - edited 08-09-2020 08:08
Hi @Mad1966 you say that you updated the phone, are you asking if your phone is dying?
Updating the phone will not bother the tracker.
Updating the phone may have reset permissions for the Fitbit app. Have you tried log out/log in in the Fitbit app.
Then check settings and permissions?
For help in setting up notifications tap here.
I'll move you phone question to ios.
08-09-2020 08:29
08-09-2020 08:29
08-25-2020 04:22
08-25-2020 04:22
Hi @Mad1966, thank you for getting back and trying the recommended troubleshooting steps. I'd like you to try one more workaround, which has been helpful for this type of issues.
Please try a factory reset. To do so on your device, follow the steps below:
Finally, monitor your Versa Lite and see if it receives notifications properly
Keep me posted on the outcome.