Open Fitbit To Keep Data Synchronized Notification

[KateFitbit]

Fitbit Update 5/22/2019:

Hey all,

Today we've released the latest Fitbit for iOS app version 2.94. In this new app version, we've temporarily disabled this notification "Open Fitbit to keep your data synchronized." We will continue to assess all the user feedback and work to improve this experience.

Please update the Fitbit app if you haven't yet. I'm now closing this thread from further comments. Thanks again for all your feedback! 

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Fitbit Update 5/13/2019:

Hi Everyone- Based on customer feedback, we are working on an update to the notification and hope to have further information to share soon. We appreciate your patience and thank you for your feedback.

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Fitbit Update 4/18/2019: 

I've merged a few threads together. Receiving the notification "Open Fitbit to keep your data synchronized" after closing out of the Fitbit app is expected behavior. The Fitbit app needs to run in the background in order to enable features like all-day sync and notifications. If you are double tapping the home button, or swiping up into multi-tasking, and then swiping to close the app, you should see this message.

I appreciate your feedback and have passed it on to the team. I hear that you are unhappy with this notification. Our team is aware, but may not be able to provide a fix in the immediate future.

We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. 

[Roxysmother]

I am also getting this message and it only started after the last software upgrade on my iPhone 6

[Profphil]

[starrgumby]

We are receiving this notice even when all day sync is turned off. This is a new problem since yesterday’s update and needs to be fixed

[MarcoGFitbit]

Hello @DBC86 and @Schooner54 have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums, thanks for letting us know about this issue. Our team is aware of it and is working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[MarreFitbit]

Welcome on board @Gooders1, it's nice to see a new member around! This is expected behavior. The Fitbit app needs to run in the background in order to enable features like all-day sync and notifications. If you are double tapping the home button, or swiping up into multi-tasking, and then swiping to close the app, you should see this message.

As my friend @Heather-S mentioned, my notifications and other data work like normal as well. So I'd recommend taking a look at Why won't my Fitbit device sync? if you're having syncing difficulties.

I've moved your post to the iOS App as there are more chances to get related replies here.

We'll be around if you need further assistance.

[Schooner54]

Thank you for your prompt reply. I look forward to this being corrected.

I have found the app to be most helpful. I am using it for step count exercise heart rate and nutrition I am reach my health goals with minimal unpleasantness. In my books that is a huge win

Cheers

Sent from my iPhone

[MarreFitbit]

Welcome to the Fitbit Community @painterfam and @Nfer6! This is expected behavior. The Fitbit app needs to run in the background in order to enable features like all-day sync and notifications. If you are double tapping the home button, or swiping up into multi-tasking, and then swiping to close the app, you should see this message.

If you're having syncing difficulties, I'd recommend taking a look at Why won't my Fitbit device sync? 

I've moved your post to the iOS App as there are more chances to get related replies here.

I'll be around if you need further assistance.

[painterfam]

Mine is actually still syncing. .but the message still pops continually throught the day (without swiping or hitting anything). .its more annoying than an issue

[Skeeter315]

I’ve been getting the same message also.  Contacted Fitbit today never really got an answer but I  Think it’s the new update that they did and it’s just messed everything up.  Fitbit like I said never really gave me an answer it’s just irritating every time you go in to add your water or food or that you get notified every time.

[Skeeter315]

 This is the same thing Fitbit told me over the phone and I’m not doing anything different than I have been for the last year and still getting this message every time I go in to log water food etc.  it’s just annoying every time now  that I go into the app to do the same thing I’ve been doing for a year with no trouble and now there is an issue .

[MarreFitbit]

Hello @Skeeter315  and @painterfam! I appreciate your feedback and have passed it on to the team. I hear that you are unhappy to receive this notification. Our team is aware, but may not be able to provide a fix in the immediate future.

We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. 

[Cookie53]

It really is very annoying, particularly as it pops up just where I have other app badges that I often use just after closing Fitbit. 

Following the advice of hippychick1501 I have changed the way notifications appear and that seems to have gotten rid of the annoying pop up. 

[DustoffFrank]

I'm in total agreement with the other users. The message is an annoying nuisance. Please discontinue it very soon.

[Cappyt69]

Dear all, I am also experiencing this issue. It would be nice if Fitbit would actually fix the issue quickly for a change.

[keoneal]

I am also having this issue. It had never happened before the latest software update, and I’m hoping for a quick fix because it is very annoying.

[CGINME]

If my message was considered inflammatory, then the majority of all other posts should be removed as well. Fitbit as an organization has an opportunity to turn this around and maintain their current customer base. Unfortunately they are doing the opposite. 

[Aubreysmom]

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[brbschrm]

Why did you do this? Who would think that this was a good idea? I don’t like to keep the app open all day because it uses battery power to stay open.

Stupid idea. 

[Truenole22]

I am also getting this message Its been a week now. It’s so annoying. I have had my fit bit 3 for like 6 months and it never did this before. I hope they fix this. 

Moderator Edit: Format.

[Maymu]

I don’t want to see the notification.  It’s annoying.  I’m not going to leave the app open all day long. I close the app to save my battery life.  Please send out an update that removes the nuisance notification.  Thank you!