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Option to finish syncing when changing apps or screen locks.

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When syncing my ionic with iPhone, if the screen locks before sync completes, or if switching to another app whilst sync in progress, the sync fails to complete. Could this be looked at for future updates to the app/Os? The sync is so slow, there is a desire to leave it to sync (hence screen locking) or switch to another app to do something else until it finishes (which inevitably it doesn’t as you have switched from the Fitbit app!) 

 

iPhone 6s

ios12 beta (same issue with ios11)

ionic latest is version. 

 

Moderator Edit: Clarified Subject.

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Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I understand how important for you is to be able to finish syncing your device even when you change apps or the screen gets locked in your phone. As this is not currently possible, I would like to encourage you to submit your insight as a suggested idea, where members of the Community can comment and vote for it so it can be implemented in the future. In the meantime, please make sure there are no other Bluetooth devices around when you're trying to sync and restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.

 

Feel free to share your suggestion with your friends and family to add more votes and comments, this is the best way to make your voice heard and get the attention from our development team.

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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1 REPLY 1

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I understand how important for you is to be able to finish syncing your device even when you change apps or the screen gets locked in your phone. As this is not currently possible, I would like to encourage you to submit your insight as a suggested idea, where members of the Community can comment and vote for it so it can be implemented in the future. In the meantime, please make sure there are no other Bluetooth devices around when you're trying to sync and restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.

 

Feel free to share your suggestion with your friends and family to add more votes and comments, this is the best way to make your voice heard and get the attention from our development team.

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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