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Personal Best Aren't Updating

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‎05-10-2021 15:00 - last edited on ‎05-10-2021 17:31 by Fitbit Moderator

‎05-10-2021 15:00 - last edited on ‎05-10-2021 17:31 by Fitbit Moderator

I just had personal bests, winning the week, and weekend challenges, but the personal bests aren't reflected on my trophy log.  Logging out, and back in did not work.  What should I do?  

 

Moderator edit: removed label

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‎05-10-2021 17:27 - edited ‎05-10-2021 17:30

‎05-10-2021 17:27 - edited ‎05-10-2021 17:30

Welcome to the Fitbit Community, @johnwesley.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Our team is aware of the issue with the "Best" Achievements not getting updated for some users and is working to identify a resolution as quickly as possible. We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

 

In the meantime, I contacted Customer Support to update your stats. You should be able to see now your stats corrected.

 

I moved this thread to iOS App board because it is more related to the topic.

 

Please let us know if you have any questions.

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