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Personal best not updating on App

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‎05-27-2019 00:41

‎05-27-2019 00:41

Personal best not updating on App. I have tried logging out and on the app numerous times but still not updating. 

Case in point, Thursday 23rd May, the app logged 135,473 steps via the Fitbit Charge 3 but it has not updated the personal best on the app.

Those steps do shows under step achievements in the desktop app.

Please can you assist as this is infuriating?

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‎05-28-2019 03:59

‎05-28-2019 03:59

Hello @LeeS. thanks for joining the Fitbit Community, it's great to have you on board. 

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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