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Phone notifications not working

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‎04-21-2017 08:05

‎04-21-2017 08:05

Hi, my charge 2 has just suddenly stopped receiving text alerts and phone call notifications. I've restarted my iPhone, I've made sure all notifications are on, can anyone help?

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6 REPLIES 6

‎04-21-2017 08:18

‎04-21-2017 08:18

I’ve relocated your post to the iOS App help forum. You may want to mention what iPhone model you’re using.

Dominique | Finland

Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)

Take a look at the Fitbit help site for further assistance and information.

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‎04-21-2017 11:36

In response to Dominique

‎04-21-2017 11:36

Mine is the same and my sister said hers is too it's an iPhone 7 we both have but was working fine a day or so ago

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‎04-21-2017 13:14

‎04-21-2017 13:14

My phone is an iPhone 6s, I did do an update on it a couple of days ago, not certain that it coincides with the messages not coming through though

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‎04-21-2017 13:15

In response to Dominique

‎04-21-2017 13:15

I'm sorry, I don't understand what you mean by this, I'm not very technical

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‎04-21-2017 17:05

In response to Yumyum666

‎04-21-2017 17:05

@Yumyum666 And @Sthomas23. If you have a Charge 2, make sure on the Charge 2 itself that notifications are on.  From the main clock face, press and hold the side button.  This will turn notifications "on" or "off".

 

Sometimes I have inadvertently turned mine off when placing in the charger.  Maybe you did by accident as well.

 

Hope that helps!

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎04-22-2017 06:03

In response to Kmransom123

‎04-22-2017 06:03

Brilliant that's it working now! Thanks! Xx

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