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Problem in setting up Wallet and Fitbit Pay on iPhone 11

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‎06-21-2021 20:46 - last edited on ‎06-23-2021 15:56 by

‎06-21-2021 20:46 - last edited on ‎06-23-2021 15:56 by

I am trying to set up fitbit pay and when I press get started, I get a message on my iPhone 11 "Preparing" and it doesnt go forward to set up a debit card. Please help!!

 

 

Moderator edit: subject for clarity 

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‎06-23-2021 15:56

‎06-23-2021 15:56

Welcome to the Fitbit Community, @MyraK.

 

Thanks for the details shared in your post. I understand how you are feeling and recommend making sure your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? You can also try the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
  4. Reboot your phone.
  5. Open the Fitbit app and log back into your account.
  6. Try to set up Fitbit Pay: What should I know about Fitbit Pay? 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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