11-15-2016 11:34
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Jogger
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11-15-2016 11:34
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Hi my Fitbit HR is not syncing the first time
I am trying to use it. It seems not to find it. No othe devices are nearby and its charged. Any ideas?
I am trying to use it. It seems not to find it. No othe devices are nearby and its charged. Any ideas?

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11-16-2016 04:29
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Moderator Alum
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11-16-2016 04:29
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Hello @Abb71, it's nice to have you on board, welcome to the Fitbit Community! If you're Fitbit tracker is still unable to pair or sync for the first time, I would recommend restarting your device by following these steps. Additionally, I'd to share some tips that might be useful as well:
- Turn off the Bluetooth on your phone, wait for 10 seconds and turn it back on.
- Restart your phone
- If you have a USB dongle, make sure it's not plugged in to your computer.
Give it a try and keep me posted, I'll be eager to help you!

