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Problem syncing by Fitbit the first time

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‎11-15-2016 11:34

‎11-15-2016 11:34

Hi my Fitbit HR is not syncing the first time
I am trying to use it. It seems not to find it. No othe devices are nearby and its charged. Any ideas?
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‎11-16-2016 04:29

‎11-16-2016 04:29

Hello @Abb71, it's nice to have you on board, welcome to the Fitbit Community! If you're Fitbit tracker is still unable to pair or sync for the first time, I would recommend restarting your device by following these steps. Additionally, I'd to share some tips that might be useful as well:

 

  • Turn off the Bluetooth on your phone, wait for 10 seconds and turn it back on.
  • Restart your phone 
  • If you have a USB dongle, make sure it's not plugged in to your computer. 

Give it a try and keep me posted, I'll be eager to help you! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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