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Problems logging into mobile app

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‎03-30-2016 23:50

‎03-30-2016 23:50

My original problem was with syncing but in trying to resolve that I've now been locked out of my mobile app! I've reset my password via the website but when I use the same details on the mobile app it says 'please check that your email and password are correct'- I've checked!
Any suggestions as to how I can get back into my mobile app so I can continue fixing the initial problem??
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‎03-31-2016 05:54

‎03-31-2016 05:54

Hi @Carolyn123

 

Moved this thread to the iOS app section since being a app related issue & increases the chance of getting a solution.

 

Make certain the latest Fitbit App version is installed. Feel free to restart the phone, if using mobile internet, try using WiFi.. or the other way.. Cat Embarassed

 

Hope it helps

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‎04-07-2016 08:00 - last edited on ‎11-20-2025 04:18 by Fitbit Moderator

‎04-07-2016 08:00 - last edited on ‎11-20-2025 04:18 by Fitbit Moderator

Welcome to our Community @Carolyn123 thanks for stopping by! Smiley WinkI'd like to know if you have updated your iOS Fitbit App to the latest version? Also, could you please be so kind to provide me with a screenshot with the error message you're receiving? 

Keep me posted!

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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