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Question Marks instead of numbers on app.

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‎09-18-2017 19:23 - last edited on ‎09-19-2017 09:53 by Moderator Alum

‎09-18-2017 19:23 - last edited on ‎09-19-2017 09:53 by Moderator Alum

When I try to log food the dial shows  question marks instead of numbers. Also in my workweek challenge it shows  question marks instead of numbers.  I tried uninstalling the app and reinstalling and re-starting my iPhone. Still having the same issue. 

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Moderator Edit: Clarified Subject.

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5 REPLIES 5

‎09-19-2017 10:39

‎09-19-2017 10:39

Hello @jpsibley, have a warm welcome to the Fitbit, it's great to have you on board. Smiley Happy

 

This is indeed a very odd situation, however many members on the Community have pointed out that logging out from the app, restarting their phone and logging back in have resolved their issue. 

 

Please give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎09-19-2017 11:28

In response to MarcoGFitbit

‎09-19-2017 11:28

Thank you. I logged out and restarted. Logged back in and it's still showing question marks.

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‎09-20-2017 13:16 - last edited on ‎12-02-2024 07:42 by Fitbit Moderator

In response to jpsibley

‎09-20-2017 13:16 - last edited on ‎12-02-2024 07:42 by Fitbit Moderator

@MarcoGFitbit Hi there, thanks for looking into this. It's a bit odd. 

@jpsibley  I'm a bit stumped at the moment. Can you let me know if you go into your iOS Settings, General, then Accessibility.  Are there any settings that are currently set that could possibly contribute to making the text appear different?  

Actively managing your weight? Find accountability buddies on the Manage Weight board

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‎09-20-2017 16:27

In response to KateFitbit

‎09-20-2017 16:27

 I don’t see anything. I just upgraded to iOS 11 today and it is still doing it. 34C5CA41-E5A5-4ACD-ABD8-95CD756D3659.png

 

2041F838-8BFB-43BB-A6D8-BB022AD91E7A.jpeg

 

727318CB-551B-4B6D-AF3D-DEC10423E40B.png

 

D132D322-03E3-4E7D-BE12-4351C36AE7C9.png

 

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‎03-22-2018 17:26

In response to jpsibley

‎03-22-2018 17:26

 I stopped using my fitbit because of this problem but recently charged it back up because I’m training for a 5K. Sadly it still shows question marks.

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