RESOLVED: Distance travelled does not match distance logged

[DerrickS]

Fitbit Update 03/09/17

Hi everyone -- Some good news to share! This issue should now be resolved!

If you were previously experiencing this issue on iOS, please try it again as our team has pushed out a fix. Feel free to give me some feedback about your post-fix experience. Thank you for your patience as we worked to get you all back on track.

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Fitbit Update 2/28/17
It was recently brought to our attention that some iOS users are experiencing their mile splits for GPS workouts don’t add up to the total distance of their workout. Our team is aware of this issue and is currently working towards a fix.

[Digger.2009]

I would reconntact Fitbit customer support. I've not had any issues for quite sometime.

Moderator edit: personal info removed

[Nancy07]

We continued to have the same issues regardless of doing everything possible to resolve. No point having a device that is so hugely inaccurate for distance and steps etc. The problem is between IPhone 7 and Fitbit as the device works perfectly on Samsung. Unfortunately after several weeks/months of trying to resolve we gave up and bought an Apple Watch which has proven extremely accurate.

Sent from my iPhone

[Digger.2009]

I'll have to look into that. Good luck!

Moderator edit: personal info removed

[Digger.2009]

I'll have to look into that. Good luck!

Moderator edit: personal info removed

[Cindy49]

Thank you I will. Glad to know your's is working!

Sent from my iPad

[Cindy49]

Nancy,
Thanks for letting me know I'm not the only one having problems. I have an Ipone 6 and it worked perfectly until about 4 months ago. It is very frustrating!

Sent from my iPad

[Philkorea]

To be more precise, it is when I select the excercise "walk" with GPS. And yes I turn off wifi and yes my phone is next to the device.

[Kfed]

Hi, just been for a 5k run. My partner wore a fitbit Alto HR with with phone tracking the route. I wore my fitbit Charge 2. We used the phone to call out when we hit 5k however my fitbit said I had only ran 4.49k. Why is there a difference when we ran the same distance? Do I need to bring my phone with us to track the actual distance? Is the issue with the phone or the fitbit? Does my fitbit need to be calibrated to my step length or running stride length or should it track my distance regardless of this?

[kaessen]

I have consistently had this issue. I log my runs on my Nike gps watch and go 4 miles. My fitbit records about 3 miles. It is not an accurate measure of distance. I have adjusted my stride length to try to get an accurate distance, but not yet successful.

Sent from my iPad

[Bilbobaggins440]

My I watch has not recorded steps correctly since Wednesday 3/28.

it was fine before that. My health and Fitbit were syncing properly.

how do I fix this?

[JNagano]

I always run with my iPhone SE and Fitbit Charge 2, using the GPS feature to track my run. I also use Runtastic app at the same time (to ensure that I have a backup) and I notice that the difference in mileage tracking is about .2 miles with Runtastic showing .2 less mileage than the Fitbit on a 6-mile run.

Sent from my iPad

[stevethompson49]

GPS-based systems will often over-estimate the distance if they don't do any smoothing of the route.

Because the GPS satellites are constantly moving, your location calculated by your device (phone, watch, etc) will be slightly inaccurate with each measurement. This results in a zig-zag course being recorded. The slower you travel the more zig-zag the course recorded. That makes the recorded distance longer.

Some apps and devices smooth the course, or use a lower sampling rate, resulting in a more accurate distance recorded. Apps and devices that don't do any smoothing, or that use a higher sampling rate, will always record a zig-zag course and a longer distance.

With your GPS-based FitBit app or device, try walking a straight road for a couple of miles / kilometers, then drive the same route. The distance recorded at the faster speed will be more accurate than the distance recorded at the slower pace.

For those devices that are stride-length-based, measure out of known distance in a straight line, maybe using Google Maps. Then run (or walk if that's your exercise) that same route and count the number of strides. Divide the distance by the number of strides and that's your stride length. Set that stride length in your device.

[CharlyHorse]

The old style display. Page 1of 2 disappears after a minute and is no longer a right sweep from clock face? Note distance traveled to other photo of updated swipe up from clock face to TODAY?

 My watch was updated recently and the swipe right from clockface summary function disappeared. THE new swipe up from clockface to TODAY continually fails to record distance and stops at <.05 miles. This new update makes the watch useless for my purpose! A 13 mile ride shows .13 miles on the watch. However on the app it works perfectly?

photos included

[CharlyHorse]

My watch was updated recently and the swipe right from clockface summary function disappeared. THE new swipe up from clockface to TODAY continually fails to record distance and stops at <.05 miles. This new update makes the watch useless for my purpose! A 13 mile ride shows .13 miles on the watch. However on the app it works perfectly?

photos includedAfter. 13.61 bike ride the updated face summary shows 0.36 miles ridden?

The same ride on TODAY

[Nancy07]

We struggled to find a solution, but the Charge 2 (for me) records accurate
length of distance. My husband's Blaze was always inaccurate on the App on
Iphone 7 - we tried everything to resolve, using many recommendations from
others and trying the support suggestions from Fitbit customer support.
Nothing worked and the Blaze was recording 0.5 miles over for every 4 miles
- a huge inaccuracy.

However, despite Fitbit marking this post RESOLVED - it never was (which is
quite annoying). We sold the Blaze and bought an Apple Watch and since then
our distances have always been spot on, completely accurate and our
runs/walks match. Sorry can't be of more help!

[Bilbobaggins440]

Still not recording correctly.
Like steps are not showing up but movement is instead.

Sent from my iPad

[CharlyHorse]

The swipe right from clock face I summary on the Ionic was removed in the latest Firmware Update?  It was a useful tool and needs to be replaced ASAP.  The new swipe up from clockface TODAY feature does not record correctly the distance traveled and does not have readings that were on the old program.   The iPhone 6 APP records it correctly.  At the end of the ride on the ionic watch face, the old display briefly appears but after a few minutes it disappears with out prompting  and in not recoverable?  This old feature should be replaced and the bug corrected for the inaccurate read for distance on the watch due to firmware update!

Old display Actual reading 13.61 miles

New display incorrectly reads 0.36 miles???

2nd Page old display

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

Thanks for bringing these situations to my attention and for letting me know the troubleshooting steps you've already tried in hopes to resolve this issue. @stevethompson49, I appreciate your input and you help, thanks for your participation in the forums.

@Kfed, if you're using a Charge 2, it's best if you have your phone with you and use the tracker's connected GPS to get a more accurate distance from your exercise. You can also use MobileRun, which is app-based only. Additionally, to get a more accurate distance you can adjust your Stride Length.

@kaessen, I appreciate you have let me know you have adjusted your stride length already. Please note that the Fitbit algorithm and the Nike algorithm to measure distance is not the same which might be the reason you're seeing a discrepancy. Which tracker are you currently using? Have you restarted it yet? Are you using your tracker or MobileRun to measure the distance of your runs?

@Bilbobaggins440, which tracker are you currently using? Have you also tried to restart it already?  If you haven't already read our information and tips about improving accuracy. Factors such as tracker placement, dominant or non-dominant wrist, and stride length can all affect the number of steps recorded. Note that if you're pushing a stroller or shopping cart, you might try putting your wrist-based tracker in your pocket. If after taking these factors into account you still think your tracker is significantly undercounting or overcounting steps, please try a step test:

1. Put your wrist-based tracker on your wrist and check how many steps you currently have
2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
3. Pause, then check your tracker to see your step count.

If you see a significant discrepancy on the steps, please let me know so I can determine which steps should we take next.

@CharlyHorse, we really appreciate our members's input and feedback and I would like to thank you for yours, would it be posible for you  to send me screenshots of how the informaiton is showing in the app? That will be very helpful for me to check this further.

@Nancy07, I also appreciate your feedback and I'm very sorry you chose to go, if there's anything else I can do for you, please feel free to reply. 

Happy stepping. 

[zamak13]

The review observed that a relationship between travelling further and having worse health outcomes cannot be ruled out and should be considered within the healthcare services location debate.

ShowBox Lucky Patcher Kodi

[MarcoGFitbit]

Hello @zamak13, I hope you're doing well, thanks for joining the conversation. 

I'm not quite sure about what your latest post say in relation to the matter at hand. Would it be possible for you to reply to me with more detailed information so I can check this further? That will be very helpful. 

Thanks for your participation in the forums, I'll be waiting for your reply.