09-06-2024 11:52 - edited 09-26-2024 10:03
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09-06-2024 11:52 - edited 09-26-2024 10:03
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-Four days ago, the Fitbit app quit tracking my exercise days.
-Charge 6 still works fine, and communicates with app.
-I logged out of the app, deleted it, reloaded it from the App Store, and logged back in: still not working.
-Not studying manually tracking my exercise, that is NOT why I strap a tiny robot that monitors me 24/7 to my wrist.
09-06-2024 12:18
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09-06-2024 12:18
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I have the same problem! What is happening? Can someone help us.
09-06-2024 12:43
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09-06-2024 12:43
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Hello @OldDadEnergy
I looked at the Fitbit Status Dashboard website and saw that there was an issue with the Web API starting around the beginning of September. This impacts data syncing and is apparently the reason why we're having problems with seeing our exercise data in the Fitbit app. The current status is still showing the Web API issue as of today, 06 Sep 2024. So, they must still be working on fixing the problem.
Please be patient. I'll keep checking the status daily. Hopefully, it won't be too much longer before it's fixed and we see all our exercise data again.
Rieko | N California USA MBG PE
09-06-2024 16:01
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09-06-2024 16:01
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Thanks! Good to know they’re working it, at least.
09-10-2024 09:35
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09-10-2024 09:35
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Still not working for me 9/10, anyone else?
09-10-2024 12:29
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09-10-2024 12:29
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Hello @Jojomurt , @OldDadEnergy @Seokten
The Fitbit Status Dashboard is still showing the Web API service disruption as of today (10 Sep 204).
For what it's worth, a user experiencing the exercise data issue reported yesterday (09 Sep 2024) that Support told them the problem would be fixed in 3 days. Hopefully, the information is correct and it will only a few more days before we see all our exercise data back in the Fitbit app.
Also, a new update to the Fitbit app is rolling out to include the new Pixel Watch 3. However, I haven't seen if the app update includes any fixes.
Rieko | N California USA MBG PE
09-10-2024 22:25
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09-10-2024 22:25
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We are patiently waiting 😟
09-16-2024 07:37
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09-16-2024 07:37
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I am getting pretty impatient at this point🙄
09-16-2024 08:27
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09-16-2024 08:27
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Same problem. Watch tracks exercise but won't transfer data correctly to app on iphone. Activity is reading zero, steps are exactly the same each day and the calorie expenditure is way over what it should be. I think it's an app problem because I removed my Charge 6 from my account, deleted all data off my Charge 5, reinstalled and set up the Charge 5 and it's doing the same thing! Any suggestions?
09-16-2024 08:28
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09-16-2024 08:28
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Still not working for me.
09-16-2024 08:30
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09-16-2024 08:30
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This is BS. I'm no longer patiently waiting. This is the 3rd Fitbit I've owned and there is always some type of ongoing problem yo deal with.
09-20-2024 06:19
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09-20-2024 06:19
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Its now Sept 20TH and still no WebAPI fix , if that is the real problem to why I upgraded to Charge 6 and No tranfer of exercise. Such a let down about to go back to another. sad
09-20-2024 14:24
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09-20-2024 14:24
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Hello @tkeran
According to the Fitbit Status Dashboard, as of today (20 Sep 2024), the Web API service disruption has been fixed.
It may still take some time for our exercise data to sync with the Fitbit app.
Rieko | N California USA MBG PE
09-20-2024 16:10
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09-20-2024 16:10
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We shall see. Hopefully the data will start transferring to the app soon. Thanks for the update.

09-20-2024 19:46
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09-20-2024 19:46
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09-21-2024 03:01
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09-21-2024 03:01
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I really hope that we won’t experience the same issues again. We will see about the fix 🙂 thanks for the update. You have been very helpful.

09-21-2024 13:11
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09-21-2024 13:11
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great and yes thanks for the update and yes sure hope its fixed

09-21-2024 18:38
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09-21-2024 18:38
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It’s 22 September and my app is still not tracking exercise days. Is it still happening to others?
09-21-2024 19:26
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09-21-2024 19:26
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09-21-2024 20:12
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09-21-2024 20:12
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Yep. Been over a week now and still nothing.
