Recover map route after app froze

[rr20]

Hello

My fitbit app froze and I turned off my phone and it just wouldn't work so I uninstall it and install it back. My map was working before I turned it off I know because I checked, but now I can only see the# of km but the map wasn't generate it 😞 please if there is a way I can recover it let me know 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @rr20.

I appreciate your participation in the Forums and sharing that your app froze during your workout and you've lost the map. Thanks for the details shared, I am sorry that you went through this situation, I understand your concern. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.