Repeated calendar notifications

[traciswihart80]

I have been getting notifications constantly of events that were canceled from my calendar.   The Date of the events Have passed.  Why am I still getting alerts 20 times a day?  I disabled notifications but is this going stop stop me from getting the ones I do want??  

[LizzyFitbit]

Hi @traciswihart80. Welcome! It's great to see a new face around.

Thanks for letting me know about the repeated calendar notifications received on your Fitbit device, despite of disabling them. This shouldn't be happening and to work on this together, please double check if the Fitbit app updated to the latest version. Then, give a try to the following steps:

1. Go to the Bluetooth settings in your iPhone and forget your Fitbit device from the list.
2. Turn off other Bluetooth connections that are nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Set up the notifications one more time.

If you get a Bluetooth pair authorization in the Fitbit app, tap pair and test the notifications in the next days,

Let me know the outcome.

[BobEn]

I appreciate that the best, simplest advice to a user when a device is misbehaving is to reset and start over. It’s much easier than digging through a bunch of complicated configurations, finding the corner case that wasn’t handled, and changing the configuration to fix exactly what’s happening in exactly the right way. It’s better for users. It’s better for support. It simplifies the lives of developers.

What I don’t understand is leaving this for users, and forcing them to look through community posts to find instructions on how to perform a reset, instructions which might be out of date as devices and OS’s change. Do you really have so little control over your software that a user force-quit can do something you can’t do yourself? Is there really data in your app that can be cleared by forgetting the device that you can’t clear and reset yourself? Is this really the kind of procedure you think customers will be happy to do every day?