Reset account data

[RyMill1003]

Hi!
My stepdad just gave me his old Charge HR. I figured out how to reset the actual device, but now I have all of his stats on my account, so even if I reset the Fitbit to factory settings it just updates itself to match his stats on my account.

How do I reset the data on my account so that it stays fresh on my device as well?

Thank you!

[SteveH]

Have you set up your own fitbit account with a different email to your stepdad? (I just want to check that you weren't reusing his account).

If you are using a different account then you could try re-adding the fitbit as a new device within the app. This should clear the fitbit and reassign it to your account.

If that fails then I would start over and create a new account for yourself (with a different email).

[MarcoGFitbit]

Hello @RyMill1003, welcome to the Fitbit Community! 

I noticed @SteveH provided some excellent recommendations, please try them and if the information still doesn't reset to zero in your account, try using a different email address to create a new account by going to the Fitbit login page, then selecting the free account option at the bottom and pair the device to it.

In case you'd like to use your current email address, my best recommendation would be contacting our Support Team, I'm positive they will be more than happy to assist you further. 

Give it a try and let me know if you need anything else!