Resolved: Friends leaderboard not updating/updating slowly

[KateFitbit]

Update 7/13/2018: Hi Everyone! We should be back to normal in the next day or so, but you may see a slight delay with your friend's leaderboard updating. Thanks again for your patience and reports.

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Update 7/13/2018: Hi Everyone! We made some updates last night that should help improve this issue. Please try syncing and logging out and back in. If you are still experiencing this issue please let me know.

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Update 7/12/2018: Hi Everyone - I've merged a few posts together. Thanks for your reports on the friend leaderboard not updating or updating slowly. I've reported this to our team and will let you know once I've heard further. 

[Sunshine5]

Mine is still not working 😞

Sent from my iPhone

[AnnieB16]

See photo with instructions from the Fitbit person


Warmest regards,
Anne

Sent from my iPhone

[BernadineH]

I'm having the same problem. Everything is syncing in but my 7 days step board is not updating right away. It will eventually (so far) but it takes a day and sometimes 2 days. Frustrating!!! 

[SMBG]

AnnieB16 - I can't find the photo or instructions. 

[AnnieB16]

Plug your fitbit in - Then press the small button on the charging cable - the button is located on the end that is plugged inPress 3 times within a few seconds and then unplug

Regards,
Anne

[Sunshine5]

I can’t see the photo Annie?

[Sunshine5]

Me neither:((

Sent from my iPhone

[jamtrac1]

Who is this Annie person? I’ve tried ALL these for my phone and it doesn’t work, but it doesn’t matter because it’s not a phone issue for me. Also not updating on my dashboard in my laptop. Nothing works.

Sent from my iPhone

[Stumpykerr]

I've had no contact from Fitbit at all. I just turned on the Bluetooth this morning and it was updated to include the past few days steps and then I walked today and synced it and it updated my weekly steps again. I haven't actually done anything different to it today

Sent from my iPad

[clr62]

The food log isn’t working on my ios app as of Thursday morning 7/12 what ever you login it either changes the item or deletes it completely 

[KateFitbit]

Hi Everyone! We made some updates last night that should help improve this issue. Please try syncing.  If you are still experiencing this issue please let me know. 

[Sareggy]

No mines still not working won’t log any food since yesterday!!!

[JaneCh]

I’ve done all that. It’s still not working. 

[JRT67]

Issue seems to be resolved for me. Its now working. Im on an apple SE.

[KateFitbit]

@Sareggy We are aware of an issue with food logging, you can find updates in this thread. 

[lasboji]

Mine is syncing for some friends but not all. It is also not updating with the same frequency as before. It is hours before I see updsyes.

[AnnieB16]

Mine has started to sync today also on the community (friends) page - but still very slow Regards,
Anne

[KateFitbit]

Hi Everyone! We are almost back to normal, and hope to be soon, but you may see a slight delay with your friends leaderboard updating. Thanks again for your reports.

[Lorried]

Thank you for the update!!!

[AnnieB16]

Yay! Thanks Katie.

Warmest regards,
Anne

Sent from my iPhone