Resolved: Tracker not holding charge since iOS 2.39 update on Flex, One, and Zip trackers

[ErickFitbit]

 Fitbit Update 10/9/2017: This issue has been resolved in update 2.41.1. Please update your app  if you continue to experience this issue. 

Fitbit Update 8/24/2017: Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Fitbit Update 08/21/2017: Several iOS users have reported that they are experiencing quick battery drain issues since updating their iOS app to the latest version, 2.39.

First off, thanks for taking the time to report this issue. Secondly, I can assure you that our team is currently investigating the root cause of this issue and will be hard at work to get a fix out as quickly as possible to get you all back on track. I will receive an update from them and will make sure to keep you all in the loop.

Thanks for your help with reporting this and for your continued patience. More to come!

[LynRay]

I always charge my flex on my computer and I've reset it with the paperclip several times and it didn't do anything. I also turned off  my All-Day Sync and that has only helped a little.

[Jo80]

Is there. Itching more recent on this issue?!

[Hclee]

Hi Shuss,

I PM you.

[Leds]

Mine is not either and sleep has reverted to old style. 

[Jo80]

Sleep tracker worked for me last night after several nights of only classic. Yay!

[SmlBob]

Going through batteries like crazy on my once reliable and frugal Zip.  Fix this problem please !

[Wallieeee]

Any latest news as yet?

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[ALY65]

I am so glad to know it's not just me.  I am constantly re-charging and I just purchased 09/03/2017; was ready to return it for refund.

[Suze57]

Hi no it's not just you! There seem to be many others with the same or similar problems. All I can say is I fully charged mine via the computer and reset as advised. So far it's on a medium which is so much better than a daily charge. Will wait to see how long it is before all power has gone. 

[ALY65]

Thanks. I charged again, reset as suggested, and turned off all-day sync.  I hope that makes a difference.

[Miroman]

I have same problem with my fitbit one. Contacted Fitbit on their chat line and they gave me a whole lot of things to check. When I persisted They finally admitted the problem with the IOS update. Not very honest I am not impresessed. I suggested they should email all users to advise them about the issue and when it will be fixed. They said they couldn't do that as it bombards users with email. Don't remember that stopping marketing junk mail!

An honest approach admitting problems gives a business a much better image. As far as I am concerned Fitbit has just destroyed its credibility and image.

[DMISDN]

Glad I found this thread. Turned off all day sync and battery is back to full. Seems to be operating fine  it was getting a bit expensive replacing batteries so often.

[HAMINJA]

I just bought it!! i just can´t use it, i´m super sad!! I have the battery drain problem and the FBBluetoothErrorDomain error 18!! i can´t do nothing. 

[ALY65]

Have you tried starting all over from the beginning? (I guess it won't hurt and I feel your frustration)

[ALY65]

It worked!!  I turned off all-day sync and the battery stopped draining; it's still at full charge from this morning.

[ALY65]

It seems to help if you turn off all-day sync.

[geainperth1]

No I haven't but I suppose I will have to do it bloody hell paid 300 for this fit bit and nothing but troubles

Sent from my iPhone

[Shusss]

Service after sale has always been poor. I'm finally walking away from them.

[Kim540cns]

My family, all 4 of us, are having serious battery issues with our Zips. Fitbit, please fix this problem as we are extremely dissatisfied with the issue. We need an update. 

[Photo678]

The app was updated yesterday...ideally this will fix the issue.