Resting heart rate graph missing historical options.

[Cycleon]

I've seen images where the resting heart rate graphs for some people offers the option to view results for the last week, month, 3 months, year or all. I only have the option of 1 week or 1 month. I have results dating back to July 2016. The weight chart does have these views. So why don't I have them for the resting heart rate?

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @Cycleon, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention. Tell me, which tracker are you currently using? Since when have you used it? Have you restarted your phone recently? If so, I would like to ask you for a screenshot of your resting heart rate, that will be very helpful for me to check this situation further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Cycleon]

Hi!

I've been using the charge 2 since 9th February 2018, prior to that I had the charge hr, which I'd been using since June 2016.

I've just tried restarting my phone but no change. 

 

[Cycleon]

For sleep and weight I have more options.

[MarcoGFitbit]

Hello @Cycleon, I hope you're doing well, thanks for taking the time to reply, I appreciate you have provided the information and screenshots requested. 

Please note that in the monthly heart rate graph you can swipe right; when you do this, you will be able to see the graph from the previous month and you can swipe until you reach February, which is the month where you started using a tracker with heart rate. 

I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply. 

[Cycleon]

What I want to know is why I don't have the option to view 3 months or a years worth of results?

Notice at the top of the weight graph it is possible to view...

Why, on the resting heart rate do I only have...

Before the charge 2 I had the charge hr so results go back to July 2016, not February this year.

[MarcoGFitbit · Accepted solution]

Hello @Cycleon, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and clarify this with me. Tell me, are you able to swipe while on the heart rate graph to check previous months? If not, please let me know so I can check this further. 

Now, about what you're reporting, the heart rate tile only shows stats for weeks and months. At this moment I would like to encourage you to submit your insight as a suggested idea, where members of the Community can comment and vote for it so it can be implemented in the future.

Feel free to share your suggestion with your friends and family to add more votes and comments, this is the best way to make your voice heard and get the attention from our development team.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.

[Cycleon]

Yes I can swipe to see previous months, this wasn't my issue.

This is does appear to be a feature which already exists. A Google image search shows plenty of examples of where the additional view are available. However, having studied the images again I'm wondering whether the feature is not available for the iPhone app as the images seem to indicate Android.

Thanks for your responses.

[LZeeW]

@Cycleon  I did the same type of search as you did.  The images that show the longer periods look like they are from the Android and Windows apps.

@MarcoGFitbit  I did a search of the Feature Requests and found one asking for the longer RHR historical data.  I found one -- listed as an Existing Feature -- but goes on to describe how iOS users need to swipe left to see month to month.

As an iOS user, I want to see the same type of data available to Android and Windows users.  I suspect that the 131 users who voted for the feature suggestion are also iOS users who want the same information.

I don't think we are asking for too much.

[MarcoGFitbit]

Hello @Cycleon and @LZeeW, I hope you're doing well! 

I understand your concern about this feature not being available in the iOS version of the app. @LZeeW, I was able to find the same suggested feature and as it's already marked as "Existing Feature" (because the feature is available in Android and Windows phones) I suggested @Cycleon to post her own suggested idea exclusively for the iOS app. 

Thanks for your patience and understanding, if there's anything else you might want to add, please feel free to do so, I'll be happy to continue assisting you. 

[Seagriffin]

This is not a solution.

[Seagriffin]

This is not adequate. The interface on the website is also insufficient.

[MarcoGFitbit]

Hello @Seagriffin I hope you're doing well, thanks for joining the conversation. 

Thank you for your feedback. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. As mentioned earlier, you're more than welcome to post your own suggested idea in order for other people to vote and comment on it. This is the best way to make your voice heard. 

Thanks for your patience and understanding, have a great day. 

[tangier14]

I agree - this is not a solution as I have been looking for the same data.  It has been brought up in several threads with no solution to date.  As to "suggesting" it as a recommendation - people have been asking for it, all the other measurements have this data - so why isn't Fitbit consistent and providing the information on resting heart beat?  That makes no sense whatsoever.  Please get this corrected and added for iPhone APP and IOS website.  Thank you.