help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Scrolling issue on my iPhone X

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2019 22:58

‎07-01-2019 22:58

The screen on my iPhone that shows steps, floors, calories etc, won’t scroll to the top of the screen. I can only go up to the bottom of the steps circle that shows steps and not to the top of the page. This just started recently and I’ve tried shutting down. 

Best Answer
0 Votes
2 REPLIES 2

‎07-02-2019 10:25 - last edited on ‎03-21-2025 10:03 by Fitbit Moderator

‎07-02-2019 10:25 - last edited on ‎03-21-2025 10:03 by Fitbit Moderator

@DrGreenthumb Welcome! It's nice to have you on board!

Let me help you with your Fitbit app on your iPhone. This is odd. Could you share a screenshot of what you are seeing on the app? Is the app up to date? If you can try logging out from the app, restart your phone and then log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-02-2019 21:01

In response to AlvaroFitbit

‎07-02-2019 21:01

I tried closing all apps on my phone and shut it down. After turning the phone back on, the Fitbit screen worked fine. Problem solved. 

Best Answer
0 Votes