Settings keep reverting to previous selection

[promenad]

Hi all,

I'm unable to disable the reminder to move notification -- whenever I do, it keeps resetting back to "enabled" after syncing with the device.

How to reproduce

When I press:

* Profile picture -> Charge 4 device image

I can see that there's a button called "Reminder to move" which is set to ON.

There's a button which is called "Sync now" as well.

I press "Reminder to Move", and from the new view I toggle it from ON to OFF.

I go back by pressing the button at the top-left to the previous view where I can see the summary of the settings.

The "Reminder to Move" is showing OFF, but the "Sync now" button turns to "Syncing..." and once that syncing is done, the "Reminder to Move" turns to ON again automatically.

Locale: Sweden/Swedish

Should I return it? I've tried resetting the app, restarting the phone, uninstalling the app and reinstalling it.

Moderator edit: subject for clarity

[KelsFit]

Hi I’ve just realised I’m having the same problem on my Versa 3 is it the same procedure? I generally don’t use the Fitbit itself to change anything I usually go into the app. 

[EdsonFitbit]

Welcome to the Fitbit Community, @KelsFit.

The Fitbit app should let you change the wrist setting and keep the changes. However, if you notice the changes are reverted you can try the online Dashboard.

If you have any question, please let us know.

[SilviaFitbit]

@Kaelalala Hi there. Thanks for the details mentioned and the troubleshooting performed prior to posting. 

I appreciate the research done and the thread shared. Glad to hear that after trying those steps, you were able to change from dominant to non-dominant. 

See you around. 

[cjburns77]

I was not able to change anything. Problems still persists   

Moderator Edit: Formatting

[KelsFit]

Thanks @EdsonFitbit it kept reverting back to non dominant in the app but when I used the link you posted above I changed it to dominant and it stated that way. It only happened in the last few weeks since the last update I did on the app. Thanks again for your help 😊

[WilsonFitbit]

Hello @HeyItsMeMissJT Nice to see you around. @timojones Welcome to the community forums. 

@HeyItsMeMissJT I'm sorry for any inconvenience and thank you for taking the time to provide your feedback and for your great input. 

@timojones I'm glad to hear that the different instructions shared in this thread have helped and I hope you can continue tracking towards your fitness goals. 

[CindyMFitbit]

Hi @cjburns77. Thanks for trying the suggestions that @Kaelalala have suggested here.

I was able to see that you have reached out to our Support Team and as they have mentioned to you, they forwarded your case to our higher support team. Please stay tuned to your inbox, some will reach out to you once they have a resolution to your issue. 

[LizzyFitbit]

Hi everyone, and a warm welcome to our new members. @LZeeW Thanks for your great help!

I've moved your posts to this new thread to keep our team informed. I'm sorry for the inconvenience you're experiencing when changing your settings on the iOS app and thanks for every step tried prior to posting. Because this shouldn't be happening, I've gone ahead and forwarded your details to our team so they can investigate what may be occurring. Your patience is appreciated and once I have more details, I'll update this thread.

[LuxeUser2021]

I’m having this same problem (I have the Luxe and an iPhone 11): I go into the Reminders to Move, toggle to OFF, sync, and it automatically toggles the reminders back to ON. I’ve tried all of the solutions in this thread and none have worked. Did you come across anything that worked?

[1Anonymous1]

Unfortunately nothing is working still. I just set it so I only get the reminders on one day a week for the least amount of hours. So I only have to deal with it during that day/time. Very frustrating that it still won’t let me turn it off…

[ashakantasharma]

https://community.fitbit.com/t5/iOS-App/How-to-turn-off-Reminders-to-Move/td-p/2765422

[c_jackson]

I can’t get my charge 4 to reset to dominant hand. I go through the steps, and as soon as I go back from setting to dominant, the device immediately syncs, and it pops back to non-dominant.  I tap to change it to dominant, close that screen, it syncs, and back to non-dominant.  Help!!

[jamie_tuck8217]

I’ve been trying to change the setting on my charge 4 from non-dominant wrist to dominate. Once I have selected the appropriate option and come off the setting the app flips back to using the non-dominate setting. I have tried resetting yet still no luck; I was wondering if anybody had any suggestions

Thank you!

[HeyItsMeMissJT]

Hey! What I always do when the app doesn’t want to cooperate is change the settings you want to change through the Fitbit website on your dashboard. Go to fitbit.com - My Dashboard - on the right hand top corner you'll see a wheel, click on that, go to settings, on the left of your screen you will see your device model - click on that, go to wrist and then choose the dominant setting. Hope it helps. It should override the settings in the app when you open your app and sync the device again. 🙂

[Wheelz04]

It sounds as if this is a widespread issue, and fitbit’s only response is to tell people how to turn it off in the app, which is not working. It toggles back to on every time.  Tried uninstalling, installing, rebooting, etc. and nothing works; even if it did work, restarting my phone every time I want to change a setting is unacceptable.  

Fitbit, please fix this.  

Moderator edit: format

[LizzyFitbit]

Hi everyone, and welcome to the Community.

Thanks for your continued reports about this situation. I understand how you're feeling about this situation and our team is working hard to resolve it soon. Please be sure to keep the Fitbit app up-to-date to ensure you receive the quickest resolution. In the meantime, as some of you mentioned, you can try adjusting your settings using the fitbit.com dashboard and then syncing with your phone to apply the changes.

Your patience is appreciated and rest assured your feedback has been forwarded to keep our team informed of the impact to you and other members.

See you around.

[gwcouk]

This worked for me today after also trying all the restart / reset options of both app and watch: set the toggle to Off and change the Start time of the (now redundant) reminder period. I’ve tested with changing to both On and Off and every time the setting change only sticks if you change the start time as well. Bug in the app code I guess. 

Moderator edit: format

[LizzyFitbit · Accepted solution]

Hi everyone. It's good to see you participating in the Community Forums.

I've moved some of your posts to keep the forums organized. Thanks for your efforts while working on this matter, as well as sharing your feedback. Our team continues working to bring a solution to all our members and while there isn't a time frame to get this fixed, let me recommend using the fitbit.com dashboard to adjust some of your settings such as the reminders to move, wrist settings or daily goals. Please don't forget to sync with the Fitbit app afterwards to make sure the changes are applied to your Fitbit device.

I'm sorry for the inconvenience this has caused and please know your feedback hasn't gone unnoticed.

[SunsetRunner]

I have the exact opposite. I purchase a Versa 3 this morning, and when I turn on reminders to move, the app turns it back off! I need my reminders! Any help would be appreciated!

[SunsetRunner]

Fixed it. You have to turn it on in two places.