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Several issues with Challenges

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‎03-13-2017 11:39 - last edited on ‎03-14-2017 07:57 by Moderator Alum

‎03-13-2017 11:39 - last edited on ‎03-14-2017 07:57 by Moderator Alum

I accepted two workweek challenges today. It shows me and one other person in the top nav. However it is not logging my steps. I am getting the activity feed but it doesn't show those who are in the feed in the tops scoring nav. It also doesn't allow me to quit the challenge. It's like it got stuck connecting me. Is there a fix?

 

Moderator Edit: Clarified Subject.

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‎03-14-2017 08:20

‎03-14-2017 08:20

Hello @ElfieKH, thanks for joining us, it's great to have you on board! Smiley Happy

 

Since when are you experiencing this issue? Have you tried restarting your phone and opening the Fitbit app afterwards? It's possible the information displayed in the app is not updating properly with our servers, in which case I would like to suggest force-closing the app to refresh it. To force-close the Fitbit app, please double tap on the home button of your phone and swipe up the app. If this doesn't do the trick, please log out from the app, restart your phone and log back in. Then, try to quit a challenge.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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