Simple sleep data showing instead of Sleep Stages.

[Susan704]

Since April 14, 2018 my Charge 2 has only shown simple sleep even though I’ve slept more than 3 hrs and my heart rate is continuous except for a couple nights.

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @bowler58, thanks again for taking the time to reply, it's great to see you around. 

You're very welcome, please remember to follow the onscreen instructions to set up your tracker as a new device. If you're not able to see the 4-digit code in order to set up your new tracker to your account, please try the following:

1. Force-quit the app by double tapping the home button on your phone, then swipe up the app. 
2. Make sure there are no other Bluetooth devices around that might interfere.
3. Open the app again and try to set up your tracker as a new device following the instructions mentioned above.

I hope this helps, if there's anything else I can do for you, please feel free to reply. 

[JMT59]

Oh no, I want my ribbons each night! Even though I’m up so much with pain, it hardly registers! Can I just turn simple sleep off?


”When people show you who they are......believe them.”
~Maya Angelou

[MarcoGFitbit]

Hello @JMT59, I hope you're doing well, it's nice to see you around. 

Thanks for your participation in the forums. According to my previous post, which message are you receiving when you're seeing your sleep log without Sleep Stages? Have you tried the recommendations listed earlier? If so, please let me know exactly which troubleshooting steps you have tried yet, this will be very helpful for me to determine what should we do next. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[bowler58]

Have still to but my new tracker on and once I have done hopefully I will get the new sleep pattern I got a new Fitbit band to day see if that helps do you trun off Bluetooth off be for set up on new charge 2 thanks for message me lovely to hear from you any help be very greatfull x

UPDATE:

Thank you for your kind message I got two new bands from Fitbit they came yesterday so still not but new tracker on as how to u set it up ect old well 61 new to this and not that good any help as to set up please would be very greatfull  x

[MarcoGFitbit]

Hello @bowler58, I hope you're having a great day, thanks for taking the time to reply. 

Tell me, are you still having trouble setting up your new Charge 2? If so, please let me know which troubleshooting steps you've tried so far. Additionally, please note that Sleep Stages can't be turned off in your Charge 2, they are recorded automatically when you wear your tracker while sleeping. 

I hope this resolves your inquiry, I'll be waiting to hear from you again.

[JMT59]

I don’t have a charge 2.. Must’ve been someone else. My issue is resolved. Thanks


”When people show you who they are......believe them.”
~Maya Angelou

[bowler58]

I have done what you have said and the new tracker will show the Fitbit were says Set up got new tracker next to I phone won’t fix to phone / Fitbit trun Bluetooth off then on still won’t set up on new tracker that came few days ago what else can I do please my daughter in law as try for a hour and no luck so old tracker back on why will new one not set up as new please could you help me x

[MarcoGFitbit]

Hello @bowler58, thanks for replying, I appreciate you have provide me more details about your issue. 

If you have removed an old tracker from your account. Please go to the Bluetooth settings on your phone and check if your old tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then try to set up your tracker again, following these steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 2, then leave it plugged in and charging.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the tracker one more time. 

I hope this can be helpful, give it a couple tries and keep me posted in case you need anything else. 

[bowler58]

Hi thank you so much for all your help with replacement charge 2 tracker have try everything you ask me to try so I email Fitbit and got a email back to send this charger 2 tracker back as this device will not connect to my mobile try every thing didn’t work on my daughter so been ask to post it back to Fitbit return centre in Netherlands cash number 25329314 once they have got it then they will send me out a 3rd charge 2 tracker hopefully the next one works I will send it by recording delivery to them then I have to email them back with the tracker number from the post office if you could help me still be greatfull u been so kind got back of holiday and try again with WiFi but not working hope to hear from you soon the post office is near me so will post it from there in Melton Mowbray Leicestershire I phone up Fitbit this morning and they said once they my tracker back they will send me out a new one so hopefully that one works when it comes sorry for late message back dora x

Hi thank you for your kind message I have been in touch with Fitbit and they have ask to send the new tracker back as it’s not working I send it by recording delivery paid for next day they should have it by now once they have it then they are sending me out a 2nd tracker I try everything you. Ask kind of Fitbit go ask for this one to be returned and now waiting for a email to say they got it and when they will post out a new one 

Not hear back from still waiting for a email to say they have got my tracker back at Fitbit  returns centre hope to back from u soon dora x

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @bowler58, good to see you around! My friend @MarcoGFitbit is on vacations right now but I'd like to further assist you with this!

It seems that you were able to get in touch with our Support Team recently and they've provided some instructions, so please, keep us posted and hopefully we can get you back on track soon!

Anything else you may need, we're always around!