Sleep data in different parts of the app differs dramatically.

[Greta004]

It's hard to explain what I mean, but I'll add screenshots so you can see. This is last night's sleep data. One of the images is from the home screen of the app (53min awake, 1h 38min rem, 5h 15min light, 1h 16min deep), the other is from the more detailed sleep section (19min awake, 1h 46min rem, 5h 38min light, 1h 18min deep). I'm guessing the home screen shows more accurate information, because it seems highly unlikely I was awake only 19min, it's always been around an hour for the last 2 years. But what's going on - the last update messed something up?

[deagle1707]

I’ve noticed the same issue. Hopefully the fitbit community and/or the fitbit experts can shed some light on this issue. The home screen says I was awake for 50 minutes but the more detailed screen says I was only awake for 31 minutes.

[Jay204]

This started happening with me last week as well.  

I've also noticed that the app is showing my resting heartrate pinned at 58 bpm for the past week while the online dashboard is showing that I am still varying between 56 to 59 from day to day over the past week.

[Joy205]

You described the problem very well. I’m having the same trouble. I hope a Fitbit expert will respond. 

[SebWotan]

Hello @Greta004 

Are your screen capture from an Android phone or an iOS phone ? 

[Greta004]

From iOS phone.

[SebWotan]

Thanks. I moved it to the right forum then, dedicated to the iOS app. And also escalated this to Fitbit, we will see what they say. 

[Heather-S]

Also happening with me as well. 

 

 

[Jay204]

I've found that the app home page matches the web dashboard.  It's the dedicated sleep page that's differing.

[Jay204]

Well they released an iOS app update yesterday but the issue has not been fixed.  

Still showing different sleep values within the app. 

[Jay204]

I was looking forward to buying the Inspire 3 on release day today but....  now I am going to wait until this problem is resolved.