help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep detection not working correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2017 07:58 - last edited on ‎03-14-2017 05:53 by Moderator Alum

‎03-13-2017 07:58 - last edited on ‎03-14-2017 05:53 by Moderator Alum

I find if I awake mid-night that my sleep following just stops and fails to resume. It may show an abbreviated night where other detection means show that as a blip and record the full night. 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎03-14-2017 05:52

‎03-14-2017 05:52

Hello @Ltech, I hope you're doing well, it's great to see you around?

 

Since when are you experiencing this issue? Which tracker are you currently using? Please remember that Fitbit trackers will finish the sleep cycle if they detect sudden and constant movement, if you wake up at night and walk, the tracker might count this as the end of the sleep cycle. However, if you only wake up without leaving the bed I would like to suggest the following:

 

  1. Restart your tracker
  2. Go to the online settings of your device and check that Sleep Sensitivity is set to Normal
  3. If it's currently set to Normal, change it to Sensitive and sync your tracker.
  4. Change it back to Normal and sync once again.

Monitor the tracker for the next night to see if it's still experiencing the same issue, if it is, please let me know so I can check this further. Additionally, if you need anything else, please feel free to reply! 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes