Sleep logging bug (military time)

[Cathybkind]

The sleep log has a bug. One example........ Today is Sunday and LOG SAYS:

Today 22:01 - 4:01 5hr 15min

It says this at 10:00 today, ten hours before it is even 22:00. Maybe it is psychic and predicting my sleep now? LOL

That sleep period should be tagged as Saturday. Before the bug was introduced, it would have been tagged correctly, as Saturday.

By continuously being logged incorrectly all of the weekly averages are wrong and daily goals are wrong.

There are also days that it logs zero sleep because it has the sleep period credited to the wrong day. Total mess.

[MarcoGFitbit]

Hello @Cathybkind, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and I appreciate the amount of detail provided. At this moment I would like to ask you to reply to me with a screenshot of the sleep logs you're mentioning so I can check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Cathybkind]

[Cathybkind]

Would have replied sooner if I had received an email when you replied,

[MarcoGFitbit]

Hello @Cathybkind, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back with the screenshot requested. At this moment I would like to ask you to reset your tracker, then monitor it for the next 24 hours to check if the sleep logs are still showing incorrectly. If they are, please reply to me so I can determine which step should we take next. 

Thanks for your patience and understanding, give it a try and let me know the outcome! 

[Cathybkind]

It totally ignored the only time period that spans two days since the reset. IOW, there is no log at all. There are logs however for periods on sleep that are contained within one day.

[MarcoGFitbit]

Hello @Cathybkind, I hope you're having a great day, I appreciate you have taken the time to reply with your findings. 

At this moment I would like to suggest you to go to your device Settings on the online Dashboard and check if your Sleep has been set to Normal or Sensitive. If the setting has been set to Normal change it to Sensitive and vice-versa, then Save your settings. After that, try wearing your tracker on your other wrist for the night and sync the tracker in the morning. Check if your sleep log is showing correctly now. 

I hope this helps, give it a try and let me know the outcome! 

[Cathybkind]

Last night’s sleep again spanned two days, yesterday and today, and once again is being logged as today. This is a future log again since 23:55 has yet to occur today.

[Cathybkind]

Just now added a manual log for the missing night of February 25th (Sunday) and it appears as February 26th (Monday). This points to a bug iin the Fitbit app not the Alta device.

[MarcoGFitbit]

Hello @Cathybkind, thanks for taking the time to reply, I appreciate you have sent new screenshots related to this issue. 

I appreciate your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Cathybkind]

What kind of time frame?

[MarcoGFitbit]

Hello @Cathybkind, I hope you're doing well, I'm happy to see you again, unfortunately I don't quite understand your question. I've noticed our Support Team got it contact with you already, is that what you're asking? If not, please reply to me with more information or details so I can assist you further.

Thanks for your patience and understanding, have a great day!