Sleep stages

[SunsetRunner]

Hi

Has anybody seen a change to the sleep stage pattern graphics

two weeks ago it changed showing much better graphics but now has gone back to older style graphics 

i have a Fitbit Blaze

[Broy94]

I experienced the same thing with my Blaze.  The information was using the old sleep cycle version and not the new version with REM tracking. 

[SunsetRunner]

Hi

Thanks for your info did you have to change anything to get it back onto the new version 

[Albstatter]

My Blaze displayed the new Sleep Stages from Mar 28 to Apr 3 and then went back to the old way.  Any idea what's going on and how to fix it?

[SunsetRunner]

Hi
Thanks for the info,Did you have to change anyway to get it back to newer version of graphics??

Sent from my iPhone

[Broy94]

Not changes or upgrades.

[Boxstar9000]

I have the exact same problem. Has anyone asked Fitbit support about it?

[SunsetRunner]

Have wrote to support but not had anything back yet

Sent from my iPhone

[Stephany_Leigh]

"WHY DO I SEE MY SLEEP PATTERN INSTEAD OF SLEEP STAGES?

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:
If you slept in a position that prevented your tracker from getting a consistent heart-rate reading or wore it too loosely on your wrist
If you slept for less than 3 hours
If your tracker’s battery is critically low"

I don't think I wear mine too loose. I'm not sure what sleep position I could be in that doesn't track my HR at all. But this is the info I found on their "help" area. Mine is also not working consistently. 

[SunsetRunner]

Hi
Wear my Blaze in the same position sleep more then 3 hrs so don't think it's that wondering if it's a software issue

Sent from my iPhone

[mimichic]

Same here on my Alta HR. It reverted to the old format today.

[Stepho23o]

I have the Alta HR and it did the same thing. Strange because there was no recent update. 

[Broy94]

I think it's a software issue. It would be nice if Fitbit IT support would reply. I appreciate the user/family support but it's beyond us.

[SunsetRunner]

Agree with you there think it's got to be a software issue have tried getting a call back from support but as of yet they have not responded

Sent from my iPhone

[SunsetRunner]

Have spoken to support and they said they no about this issue and should be fixed asap 

[Amdp]

I have the charge 2 and mine has changed back to the old way as well!! I much prefer the newer sleep stage upgrade. Hope they fix it soon! 

[SunsetRunner]

Hi
My Blaze has reverted back to the new sleep graphics now was worth making the call to support

Sent from my iPhone