Sleeping heart rate graph not working - RESOLVED

[Chimchim224]

After upgrade of app 3.40(1042) the sleeping heart rate graph does not show. Running latest IOS 14.4.1

[JAWard]

Basically, the “Answer” is “The Team heard you all and is working on it.”

[Bonewoman]

Same problem. I’ve also deleted the app, shut down my phone, restarted it, reinstalled the fitbit app from the app store, then synced, slept, and synced again. Still no graph under Restoration in Sleep Analytics. Customer Service says they’re working on it. I have episodes of tachycardia at night so that graph was super useful for me. Hope they resolve this soon. It’s the only reason I bought this device. 

[KateFK]

Hello ohRubyRed, no, refunds were not provided nor additional time in the annual premium subscription, we lost the time with a non functioning SHR graph function. Ring them & complain. I did. Kate

Sent from my iPhone

[KateFK]

Dr. Dianne: it is indeed extremely frustrating and I note the general tone of the community’s comments is far less tolerant than 6 months ago re Fitbit’s failure to respond with a projected timeline for the fix. The moderators also seem less engaged. Acknowledging there is a technical issue is one aspect, though regular & informed communication re the progress of the fix is sadly lacking. Fitbit‘s responses are somewhat dismissive. The human element??? Kate

Sent from my iPhone

[BarbB61]

I work in IT as well... my team is responsible for all public/customer facing applications. Our team gets alerts immediately when our sites or apps start failing to function as expected. We are expected to report out to those higher in the company regularly and no excuses for extended outages are tolerated. 

This is why apps and changes should be fully tested in a prod environment before rolling out and truly impacting the end user.

I love my Fitbit too (I have used many iterations of the original since 2014) but what I use Premium and my Sense for are important to me or I would not have dropped that kind of money on the Sense and would not be paying for Premium.

[Pksrowland37]

I wonder if the moderator is reading all this and listening to  all the people that are talking about going to apple.  I hope now that this has happened 2x they will make sure this is added to the regression test set.  

[Normaninuk]

I doubt they take any notice. Last time it failed they took weeks to sort it out. No apology. Why do we pay for a service that is not maintained all the time

Sent from my iPhone

[Rkestin]

Ok, it took a few days, but I have confirmed that my sleep restoration graph is blank when I fall asleep before midnight, but does show up when I fall asleep after midnight.  The other health metrics and sleep data are there now.

Randi (Inspire 2)

[Cyclemom77]

This is exactly my problem too! It just started happening. I hope someone can help fix it.

[Danib0301]

HI, I’m having the same issue - I have an iPhone 7 and I’m running 14.4.2.  My sleeping heart rate graph stopped working a couple days ago. Thx 

[Danib0301]

My graph looks the same way her the info I posted above… Couldn’t figure out how to attach image

[Normaninuk]

Hi, I also have iPhone 7 Plus and I have iPad both running iOS 14.2. The iPad shows the graph and the phone doesn’t.

Sent from my iPad

[Becats]

 

 Same issue blank sleeping heart rate screen.

[Normaninuk]

Yes and mine is still the same. Not expecting any change for a long time

Sent from my iPad

[Dr_Dianne_B]

Yesterday I contacted Fitbit support about this problem. They have been very prompt with getting back to me. They asked for a screenshot of my dashboard. They said "we're currently working to resolve this issue and hope to have it fixed soon" and "thanks for your patience while we work to get you back on track." I'm not sure that contacting support will bring a quicker resolution of this issue than sharing our frustrations on this community thread, but I thought it would not hurt to try that route.  Dr. Dianne

[Dr_Dianne_B]

Interesting. I have an iPhone 8 and iPad both running 14.4.2. The SHR does not show up on either device since April 2.  Dianne

[LunaGeorge71]

Can you also address the menstrual cycle tracking issue too?

[Stayler]

Same issue here.  The Restoration Heart Rate graph stopped populating with the last update.  In my case the Skin Temperature display was also blank, that started to work about a week ago, but no change on the Restoration HR graph.  My App is at the latest, iOS 3.40.1(1043), Charge 4 20001.100.34.

[Suzyq191]

So still no fix for this problem? I have an iPhone 8.

[Pksrowland37]

I got some data for restoration graph last night but previous nights still blank. I did go to bed after midnight