Sleeping heart rate graph not working - RESOLVED

[Chimchim224]

After upgrade of app 3.40(1042) the sleeping heart rate graph does not show. Running latest IOS 14.4.1

[Dr_Dianne_B]

Did you go to bed after midnight? According to others affected by the blank SHR graph on this forum, if you go to bed after midnight, the graph populates with data. If you go to bed before midnight, as I always do, it does not populate. By the way, I also reported this through Fitbit support and received a response that they are working on it. Dianne

[IABiker]

I contacted them on April 6, with my original issue number from last fall. Likewise, I received a reply that day saying they’re aware.

[Suzyq191]

Thanks for the info - yes I’m always sleeping before midnight! Guess we will just have to wait for them to fix this.

Sent from my iPad

[Jenn0783]

I checked my restoration this morning and the graph data is back!  Hopefully everyone else’s is working now. 

I didn’t do anything... the data just appeared back. 

[LunaGeorge71]

Sadly still not showing for me...

Sent from my iPhone

[Cmfan87]

I go to bed after midnight and my graph is still not populating.

[sbeitz45]

tried the logging out..still no detail for the sleeping heart rate graph

[hschimmel13]

So, how do we fix it? 

[hschimmel13]

Mine is not back yet 

[Dr_Dianne_B]

More helpful information for the "team" to fix this issue. Others who go to bed after midnight have reported that their SHR graphs populate. But yours does not. 

[IMT15]

I wonder if they are going to extend the premium for date. Cause we have been without that feature for weeks! 

[WendyW72]

Mine finally started working today. The days when it didn't populate are still blank, but today's graph is good. Hopefully it can stay fixed this time. 

[KateFK]

Hello Dr. Dianne, exactly the same for me. Kate

Sent from my iPhone

[KateFK]

Well done, try every angle!

Sent from my iPhone

[OhRubyRed]

@WendyW72  did you go to sleep after midnight? It sounds (from some of the replies on here) like people are seeing data if the whole duration of their sleep is in the same day, but not if they fell asleep before midnight. 😕

[OhRubyRed]

Just looked back over my sleep data and, yep, the handful of nights when I fell asleep after midnight, the graph is there.

What a difference a minute makes..

 

[Normaninuk]

My data is still missing today

Sent from my iPad

[TraceeJ]

Are there any updates on this issue? I just did the update a couple of days ago and it’s still having the same issue. 

[Maryjay60]

I discovered something interesting. Someone pointed out they could see a tiny bit of data on the left side of the graph. I was looking at that and could not drag that line to the right (where the data would show up normally.) HOWEVER, The small bit that I could drag the line to the LEFT (off-screen) DOES have data and the time info along the x-axis moves positive to the LEFT. Somewhere, the IT development team has switched the orientation of the x-axis. 

Hey, Fitbit folks! You likely have a stray negative sign in your coding. 

[Tessmama]

Yes. I’m guessing it’s a bug in the latest software update.