Sleeping heart rate graph not working - RESOLVED

[Chimchim224]

After upgrade of app 3.40(1042) the sleeping heart rate graph does not show. Running latest IOS 14.4.1

[Mitzo]

Mine is still not working

[CMM79]

No, Debi, this wasn't a problem with an Apple update, it was with the Fitbit app update. Are you maybe a paid apologist for the company? Fitbit has had many weeks now to address this. 

[CMM79]

The fact they have marked this problem solved, and it's weeks later with no actual fix, says a lot about Fitbit.

[Normaninuk]

I agree. I applied the update to my iPhone which has the issue. I did not update the Fitbit app on my iPad and that is working fine. They both run the same iOS software.
This is not the first time Fitbit have had this exact problem.

Sent from my iPad

[Desteki]

Inaccurate!


Debi

[JanOK2]

It is the same error that appeared 1-2 years ago. The hour data has been inverted, so the graph is plotted outside of the view to the left of the graph. You can follow the data pointing at it and move your finger to the left.

Do we need to manually update the app to get this fix - or will you push an update?

[Madison80]

Any updates on this? I've been having this issue for several weeks now. 

[MyaccountI2]

This is exactly what I get and have been getting since I updated my app a couple of weeks ago

[christopherjost]

FitBit Charge 3

FitBit app 3.40.1

FitBit FW up to date 

iPhone X

iOS 14.4.2

Seems to be a graph axis error. Data are present if press/hold to the left of the x axis.

Graphs from two days ago are correct. I just bought a new Charge 4 direct and Premium was enabled on my account. 

 

 

 

[MyaccountI2]

Sent from my iPhone.

[Me-sk]

Will check that out!

[Clove5858]

Same here. Been several weeks

[Bonewoman]

Exactly right! Should be an easy fix but how do we get the Fitbit coders to do this? The sleep analytics are the main thing I need. Doc recommended this device so he could see when the tachycardia is happening. And now I can’t show him. It is annoying as F. 

[KateFK]

Hi Juan.....when will this error be fixed? No communication from Fitbit!

[mlmooreslp]

The heart rate graph is missing in the app on my brand new up to date iPhone 12 and my sense is also up to date. I’m not sure how to attach a screenshot because there’s no option to upload anything but a url.

[Dr_Dianne_B]

I sent another message to Support yesterday, and received another thanks, they are working on it. I told Support there were more than 100 Fitbit Premium subscribers who have commented on this issue as of yesterday on 12 pages in this thread. Today two more pages and more unique Fitbit subscribers. Dianne

[Me-sk]

TBY FITBIT!









This is a problem many people are having and needs to be fixed by Fitbit.

[JuanFitbit]

Hi everyone. Thank you for taking the time to share your feedback, reports, and information. 

Our Team is still working on this situation. 

We will be updating this thread as soon as we receive further information. 

We appreciate your patience and understanding.  

[Bonewoman]

Hello Juan, 

Are we going to be given a free month of Premium? We’re not feeling much “patience and understanding” right now. If Fitbit’s users have been able to diagnose the problem for y’all (and we have), then I bet there may be a few people out here who could come in and fix it themselves. Please stress to your software developers that we’re getting a little annoyed. 

Thanks. 

[Chanjor]

Fully agree! This is very annoying!