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Slow Sync with iPhone.

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‎03-27-2020 20:17

‎03-27-2020 20:17

This is my 3rd different Fitbit model and the sync to my iPhone is very slow. Other than the different model Fitbit, all of the other equipment is the same as in the past. Any suggestions?

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‎04-10-2020 16:30

‎04-10-2020 16:30

Hi @reb124. It's great to see you around the forums and I'm sorry for the delayed response.

 

Thanks for letting me know that your Fitbit isn't syncing correctly. This shouldn't be happening and to work on this together, may I know the model of your Fitbit device? Also, please provide me with your phone's model and OS version.

 

In the meantime, let me suggest to try the following steps:

 

  1. Remove your Fitbit from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are next to you.
  3. Force quit the Fitbit app as described here.
  4. Reboot your phone.
  5. Restart your Fitbit device with the steps from this help article.
  6. Open the Fitbit app and try syncing one more time.

 

Let me know how everything goes.

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