Slow syncing help

[palew]

When I open my Fitbit app on my phone, it takes a long time to sync and often doesn't sync at all. I have tried removing the app twice. The first time when I tried to log on after putting it back on, it keeped spinning and wouldn't open. I removed it and put it on again. It finally let me log on but still has trouble syncing.

[MaginB · Accepted solution]

It's great to see you around @palew! 

Hmm this sounds pretty odd, let me help you. As a first step I recommend restarting your tracker 2 or 3 consecutive times. You can also try logging out of the app, reboot your mobile and log back in. 

Let me know how it goes! 

[palew]

Thanks! I started the tracker a few times in a row and it started working. I appreciate your help.

Sent from my iPhone

[palew]

You suggestion worked a few times but not any more. I only logged out once but it took over an hour with many tries to log back in. It would time out before letting me on. It finally worked. I don't want to chance that again. Yesterday I could get it to sync with several restarts in a row but today that won't even work. I've turned my phone off before, after and during resets with no difference. Any more ideas?

[MaginB]

Hey there @palew! 

Thanks for replying back, it's a shame to hear that you're still experiencing this inconvenience. Please try the Syncing Troubleshoot for iOS devices and let me know how it goes. 

Catch you later

[Unhappy_User]

Same problem here. And reserting it has never helped.

If Fitbit doesn’t fix this (well, I don’t think they really care anyway), I’ll get rid of it. It’s a waste of money at this moment, and the interoperability at IOS sucks as well.

i should never have fallen for the identity of it, but I did.

Anyway, let’s try and solve this piece of crap, and let’s do it in a better way than at some stupid forum. Because now I’ll probably be waiting a few days, for some lousy advice that is posted here, but again doesn’t work. And respond to that, again waiting for  another couple of days....

#proofmewrong

[palew]

My syncing problem was fixed but I don't know how.

Sent from my iPhone