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Step Streak Disappeared

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‎12-07-2020 08:02

‎12-07-2020 08:02

My Step Streak disappeared today, it’s was displayed at the top of my app Home Screen and was at 22 days, today is day 23 and instead of updating to 23...it vanished. 
how do it get it back?

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‎12-07-2020 09:29

‎12-07-2020 09:29

Hi @Aaronhaalnd, unfortunately, I think Fitbit has some kinks to work out with the step streak function in the app.  For me, it stops and starts very randomly and almost never stays long term.  I don't know what causes it to reset, but it is very discouraging.  I hope they fix its functionality.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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5 REPLIES 5

‎12-07-2020 09:29

‎12-07-2020 09:29

Hi @Aaronhaalnd, unfortunately, I think Fitbit has some kinks to work out with the step streak function in the app.  For me, it stops and starts very randomly and almost never stays long term.  I don't know what causes it to reset, but it is very discouraging.  I hope they fix its functionality.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎12-09-2020 05:38

In response to Heather-S

‎12-09-2020 05:38

Thanks, it completely skipped day 23, but showed back up with day 24.
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‎01-16-2022 08:49

In response to Heather-S

‎01-16-2022 08:49

I don’t see how you fixed it…what do I need to do to get it back??

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‎01-16-2022 08:50

In response to Heather-S

‎01-16-2022 08:50

I don’t see how you fixed it…what do I need to do to get it back??

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‎09-06-2022 14:15 - last edited on ‎05-08-2024 06:19 by Fitbit Moderator

In response to ImVegan

‎09-06-2022 14:15 - last edited on ‎05-08-2024 06:19 by Fitbit Moderator

Hi everyone.

Thanks for your continued feedback about the Fitbit app. To prevent any confusion, I'm going to close this thread. However, if you're having an issue with the step streak resetting to zero, I'd encourage you to visit this thread which is being monitored by our team.

Once again, your feedback is appreciated and we'll keep working to improve our products, services, as well as the overall Fitbit environment.

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