Step count on Sense

[Caf327]

Hi

noticing over the past week that the step count is all over the place.  When I refresh the app my count goes up by hundreds of steps and then after refreshing it a second of third time it goes back to where it should be.  Sometimes it will go to 10,000 steps and then will adjust to where it should be. Weird!

[Guy_]

Hi @Caf327  - this is a known issue currently affecting users - see Unreliable step counting bug 

Also Stress score is not working anymore.

As this is a Fitbit server processing but there is nothing a user can do to resolve it, the only work around is to turn off Bluetooth during move hours and to do multiple manual syncs when Bluetooth is turned on again. Other measurements are affected if the steps are wrong.

[Caf327]

Thank you for the information. Hope Fitbit/ Google can fix this soon.