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Step tile missing from the Dashboard

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‎07-27-2018 04:51 - last edited on ‎07-28-2018 05:49 by Moderator Alum

‎07-27-2018 04:51 - last edited on ‎07-28-2018 05:49 by Moderator Alum

My app is not tracking my steps anymore just calories. How can I see my steps?

 

Moderator Edit: Clarified Subject.

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‎07-27-2018 10:44

‎07-27-2018 10:44

Hi, @Mbarker! If you scroll down to the bottom of the app, you can see if the tile was hidden. Other than that, I would also suggest checking to make sure your tracker is still linked to the account or somehow got disconnected.

MakMak | Community Council

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‎07-28-2018 05:50

In response to MakMak

‎07-28-2018 05:50

Hello @Mbarker, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @MakMak, I appreciate your help with this situation. Smiley Happy

 

@Mbarker, usually when a tile is not showing in the Fitbit app is because of two different reasons:

 

  1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
    • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue
  2. The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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