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Steps are disappearing after syncing.

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‎04-24-2017 17:30 - last edited on ‎04-25-2017 07:32 by Moderator Alum

‎04-24-2017 17:30 - last edited on ‎04-25-2017 07:32 by Moderator Alum

Ever since the last update when my Fitbit syncs I will lose steps. IE: I just had 9557 when I came to sync; syncing only took 9020 and even reducedwhat is showing in my Fitbit. 

 

The other day I lost 7000 (literally). 

 

Its very upsetting. Anyone else experiencing this?

 

Moderator Edit: Clarified Subject.

Best Answer
20 REPLIES 20

‎06-09-2021 19:27

In response to MarcoGFitbit

‎06-09-2021 19:27

I disconnected everything, logged out of the app, turned off Bluetooth, and restarted my phone. Suddenly I jumped from 3700, to 127, to 2088. I didn’t take a picture of the 3700 because I didn’t know I’d need to… what is going on? 

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Best Answer