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Steps aren't syncing correctly

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‎07-17-2019 14:14 - last edited on ‎07-18-2019 18:25 by Fitbit Moderator

‎07-17-2019 14:14 - last edited on ‎07-18-2019 18:25 by Fitbit Moderator

Having trouble syncing and have now lost all step info on dashboard. Tried resetting, switching phone off and on again.  Can’t click on Activity to add to view. Help please 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-18-2019 18:23

‎07-18-2019 18:23

Hi @Newburgh, welcome on board. It's nice to see a new face around!

 

Thanks for the information provided, as well for the steps that you've tried prior posting. Nice way to go! I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case. In the meantime, make sure to have the Fitbit app updated, as well to turn off other Bluetooth connections nearby.

 

Feel free to let me know if you need anything else.

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‎07-19-2019 01:50

In response to LizzyFitbit

‎07-19-2019 01:50

Hi

They have thank you and it’s all sorted👏🏻

Sent from my iPhone
Best Answer

‎07-26-2019 12:50

In response to Newburgh

‎07-26-2019 12:50

Hi @Newburgh. It's always great to see you here. I'm sorry for my delayed response.

 

You're welcome, and I'm glad that everything is working now. Thanks for keeping me updated, and I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

 

Hope to see you around! Cat Happy

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