04-16-2017 19:02
04-16-2017 19:02
I have been using FitBit integrated with MyFitnessPal for almost 2 years. Suddenly today steps are not syncing at all with MyFitnessPal. I have followed the instructions for disconnecting and reconnecting and it is still not working.
04-17-2017 05:41
04-17-2017 05:41
Same thing for me. Updated my Charge 2 firmware and on Saturday the stes are not syncing in Myfitnesspal anymore. Did the disconnect and reconnect twice. Nothing.
04-17-2017 06:37
04-17-2017 06:37
Same problem for me as well. I have android. Last complete sync was Friday April 14th, nothing since. MFP indicates there is a problem since the last Fitbit firmware update. Hoping there is a resolution soon.
04-17-2017 07:34
04-17-2017 07:34
Snap!
Also when I try and log in it informs me that another account is also logged in... FRUSTRATING!!! Hope it's sorted soon!
04-17-2017 08:25
04-17-2017 08:25
04-17-2017 08:42
04-17-2017 08:42
04-17-2017 09:04
04-17-2017 09:04
Snap. Yesterday and today. 😡😡😡😤😤
04-17-2017 09:05
04-17-2017 09:05
04-17-2017 09:11
04-17-2017 09:11
Having the same problem too. Followed MFP instructions to disconnect and reconnect works but have to keep doing that to update Fitbit steps. Not a practical solution!
04-17-2017 09:18
04-17-2017 09:18
..... disconnecting and reconnecting has to be done on the website to see the steps update. Doesn't work from the phone app
04-17-2017 09:24
04-17-2017 09:24
04-17-2017 09:36
04-17-2017 09:36
04-17-2017 09:48
04-17-2017 09:48
I'm having the exact same problem it started yesterday I keep having to disconnect and reconnect them to get steps to update on fitnesspal
04-17-2017 09:56
04-17-2017 09:56
04-17-2017 10:01
04-17-2017 10:01
Me too ! The MyFitnessPal tech department does know about it and "hopes to resolve it soon " They suggested we contact our Fitbit Tech people ?
04-17-2017 10:25
04-17-2017 10:25
04-17-2017 10:28
04-17-2017 10:28
I tried the disconnect and reconnect.
Tried changing what adds rhe stips etc to MFP then changing back but nothing worked.
Hopefully it will be sorted soon and expect to see an update soon in iPhone
04-17-2017 10:40
04-17-2017 10:40
04-17-2017 10:53
04-17-2017 10:53
MFP say they're aware of the issue and hope to have a fix soon...
04-17-2017 11:06
04-17-2017 11:06
04-17-2017 11:14
04-17-2017 11:14
I've also experienced this issue. Got steps to sync once (for only that day, today at 10ish) by breaking/re-establishing connection, but as has been observed in this thread steps did not continue to sync after that.
MyFitnessPal just responded to my support ticket. They are aware of the issue, and asked that Fitbit also check on their end to see what might be causing the issue.
Here's the official MFP article: https://myfitnesspal.desk.com/customer/en/portal/articles/2788254-fitbit-steps-not-syncing-as-of-4-15