09-22-2019 17:46 - edited 10-10-2019 18:22
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09-22-2019 17:46 - edited 10-10-2019 18:22
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We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
09-24-2019 01:34
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09-24-2019 01:34
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09-24-2019 01:55
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09-24-2019 01:55
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None of this seems to work for mine, very frustrating. Though my brothers blaze works as normal receiving texts like the iso update has no affect on his.

09-24-2019 02:30
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09-24-2019 02:30
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I’ve done both those suggestions and still nothing! It’s 4 days since your last updated post. What is Fitbit doing to fix this issue?? I’m ready to get rid of my Fitbit and get an Apple Watch and tell anyone that can hear me not to ever get a Fitbit. I depend on getting texts on my Fitbit so much. I am no beyond frustrated. I even did a “chat” with technical support and nothing helped. She told me to reset my phone and we were disconnected, duh!! We tried several other things as well.
09-24-2019 02:40
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09-24-2019 02:40
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I am really dissapointed
09-24-2019 05:58
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09-24-2019 05:58
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Working all good again 😀

09-24-2019 06:08
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09-24-2019 06:08
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@Roblee1 What did you do to fix it??? Mine still isn’t working!!!! Beyond annoyed!!!!!

09-24-2019 06:13
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09-24-2019 06:13
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09-24-2019 06:15
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09-24-2019 06:15
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That worked for me too, but I hate having my messages showing on the screen. I hope they fix this ASAP.

09-24-2019 06:17
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09-24-2019 06:17
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Thanks all! Seems to be working now.

09-24-2019 06:18
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09-24-2019 06:18
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09-24-2019 06:29
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09-24-2019 06:29
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Try this...
From Notifications, scroll down and click on the messages app, in options select SHOW PREVIEW ALWAYS. Let me know if that works.

09-24-2019 06:33
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09-24-2019 06:33
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- Yes it did 😀

09-24-2019 06:40
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09-24-2019 06:40
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This only works for phone calls on my inspire, but for text messages.

09-24-2019 06:42
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09-24-2019 06:42
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Phone calls yes, texts no.

09-24-2019 06:44
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09-24-2019 06:44
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IOS13.1 will be coming out soon so hopefully that will fix it. I was just trying everyone’s suggestion and this one worked for my Versa.

09-24-2019 07:01
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SunsetRunner
09-24-2019 07:01
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Tried both proposed solutions. Did not work. Still not receiving text notifications.

09-24-2019 07:42
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09-24-2019 07:42
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doesn’t work

09-24-2019 07:56
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09-24-2019 07:56
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Even if you scroll down and select messages, then from there go to options?

09-24-2019 08:24
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09-24-2019 08:24
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- This option doesn’t work for my Flex 2 as I don’t have any addition options under the Bluetooth settings. I’m just not receiving vibration notifications for calls and texts.

09-24-2019 08:52
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09-24-2019 08:52
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this worked for me

