Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Jen_5]

So, is Fitbit working on a fix for the IOS 13 notification issue? I have tried all of the suggestions listed on this site prior to posting. Thanks! (For my Charge 3).

[Aprilrodin]

Update the previews! It worked for me after updating to iOS 13

[jameshorton538]

I turned my phone off and back on and it works.

[Kyle27]

just change your settings in notifications on your iphone to show preview of text - that fixed it for me

[panurse77]

Do the “show previews” has not worked for me. I have tried when unlocked and always. 
Should I reset my Versa after doing this or before. I have reset it but it may have been after. I have turned my phone on and off several times as well. I don’t want to reset my phone, I’ll lose some stored info. 

[Kyle27]

I would just reset the phone and/or the versa and then see if texts come in. 

[MeshaS]

I did the new update as well and no notifications now! I have tried to reinstall, reconnect, Bluetooth settings. This was a large reason why I chose this Fitbit. Very frustrating! Anyone have a solution??

[ECW72]

Tried all the rebooting options. Doesn’t work

Sent from my iPhone

Moderator edit: personal info removed

[Kbrad]

Did that and it still doesn’t work. I’ll just have to wait until Fitbit fixes it. We shouldn’t have to change to show previews just to get it to work. They should be coming out with updates once the phones do.

[Beisenre]

I tried both trouble shoots and neither worked. 

[Fashionness]

So I’ve done everything any in not getting any of my text messages this is frustrating.. help! Everything else works 

[KateFitbit]

Hey everyone - I'm posting both workarounds again that have worked for some. If neither of these methods resolves the issue for you, please keep your app up to date, and watch this thread for new information, we will continue to update the main post. We apologize for the inconvenience and appreciate your patience while our team works to address this.

Troubleshoot 1

1. Open the Settings app
2. Tap Bluetooth
3. Tap on the "i" button next to your Fitbit device
4. Turn on the toggle switch next to Share System Notifications

Troubleshoot 2

1. On your iPhone's settings, tap on Notifications
2. Tap on Messages
3. Tap on Show Previews
4. Choose Always or Only when unlocked

[Fashionness]

Same here been tryna figure it out for two days now.. I just did the update over the weekend 

[shoffmann]

I have tried everything under the sun including what was suggested.  I even deleted device and app.  Hopefully this gets resolved sooner than later.  I get notifications for calls and snapchat, just missing text messages.  

[Fashionness]

Same here all but text messages.. this is so annoying 

[Devaney]

I’m going to cry to lol and I’m in the US!! Mine stopped working and will not receive text/call. Has your issue been resolved? 

Moderator edit: format

[Fashionness]

Did that didn’t work 

[Mjfandel]

I have tried everything and this issue is not resolved. 

[Fashionness]

I don’t want too either guess we have too wait it out.. nothing works 

[mnkoenig13]

The problem is happening with Androids as well. This fix doesn't help.

Thanks,

The essence of mathematics is not to make simple things complicated, but to make complicated things simple. ~S. Gudder

Moderator edit: personal info removed