09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
09-24-2019 09:30 - edited 09-24-2019 09:31
09-24-2019 09:30 - edited 09-24-2019 09:31
So, is Fitbit working on a fix for the IOS 13 notification issue? I have tried all of the suggestions listed on this site prior to posting. Thanks! (For my Charge 3).
09-24-2019 09:41
09-24-2019 09:41
Update the previews! It worked for me after updating to iOS 13
09-24-2019 09:48
09-24-2019 09:48
I turned my phone off and back on and it works.
09-24-2019 09:56
09-24-2019 09:56
just change your settings in notifications on your iphone to show preview of text - that fixed it for me
09-24-2019 10:03
09-24-2019 10:03
Do the “show previews” has not worked for me. I have tried when unlocked and always.
Should I reset my Versa after doing this or before. I have reset it but it may have been after. I have turned my phone on and off several times as well. I don’t want to reset my phone, I’ll lose some stored info.
09-24-2019 10:34
09-24-2019 10:34
I would just reset the phone and/or the versa and then see if texts come in.
09-24-2019 10:53
09-24-2019 10:53
I did the new update as well and no notifications now! I have tried to reinstall, reconnect, Bluetooth settings. This was a large reason why I chose this Fitbit. Very frustrating! Anyone have a solution??
09-24-2019 10:56 - last edited on 09-26-2019 18:30 by LiliyaFitbit
09-24-2019 10:56 - last edited on 09-26-2019 18:30 by LiliyaFitbit
Tried all the rebooting options. Doesn’t work
Sent from my iPhone
Moderator edit: personal info removed
09-24-2019 10:59
09-24-2019 10:59
Did that and it still doesn’t work. I’ll just have to wait until Fitbit fixes it. We shouldn’t have to change to show previews just to get it to work. They should be coming out with updates once the phones do.
09-24-2019 11:06
09-24-2019 11:06
I tried both trouble shoots and neither worked.
09-24-2019 11:12
09-24-2019 11:12
So I’ve done everything any in not getting any of my text messages this is frustrating.. help! Everything else works
09-24-2019 11:12
09-24-2019 11:12
Hey everyone - I'm posting both workarounds again that have worked for some. If neither of these methods resolves the issue for you, please keep your app up to date, and watch this thread for new information, we will continue to update the main post. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Troubleshoot 1
Troubleshoot 2
Actively managing your weight? Find accountability buddies on the Manage Weight board
09-24-2019 11:13
09-24-2019 11:13
Same here been tryna figure it out for two days now.. I just did the update over the weekend
09-24-2019 11:21
09-24-2019 11:21
I have tried everything under the sun including what was suggested. I even deleted device and app. Hopefully this gets resolved sooner than later. I get notifications for calls and snapchat, just missing text messages.
09-24-2019 11:22
09-24-2019 11:22
Same here all but text messages.. this is so annoying
09-24-2019 11:25 - last edited on 09-26-2019 18:31 by LiliyaFitbit
09-24-2019 11:25 - last edited on 09-26-2019 18:31 by LiliyaFitbit
I’m going to cry to lol and I’m in the US!! Mine stopped working and will not receive text/call. Has your issue been resolved?
Moderator edit: format
09-24-2019 11:27
09-24-2019 11:27
Did that didn’t work
09-24-2019 11:29
09-24-2019 11:29
I have tried everything and this issue is not resolved.
09-24-2019 11:37
09-24-2019 11:37
I don’t want too either guess we have too wait it out.. nothing works
09-24-2019 11:39 - last edited on 09-26-2019 18:31 by LiliyaFitbit
09-24-2019 11:39 - last edited on 09-26-2019 18:31 by LiliyaFitbit
The problem is happening with Androids as well. This fix doesn't help.
Thanks,
The essence of mathematics is not to make simple things complicated, but to make complicated things simple. ~S. Gudder
Moderator edit: personal info removed