Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[shoffmann]

Mine literally just started to work.  

[Sharonroberts]

No I’ve had nothing since the update. I’ve tried deleting app and reinstalling, turning off messages then back on... nothing


Sent from my iPhone

[Fashionness]

Did you do anything? 

[shoffmann]

Nothing other than what I had first posted.  It’s been an all day struggle.  

[Fashionness]

Oo ok maybe in due time I’m on day three of mine not working

Sent from my iPhone

[Fashionness]

Will hopefully mine will start working this is day three for me 

[sarahnicolex3]

Same here. I've tried everything--restarted my phone multiple times, restarted my Fitbit, disconnected it, paired it again, verified that everything is syncing, etc. Everything else seems to be coming through except for text messages.

[SunsetRunner]

Troubleshoot 2 worked for me! Yay!

[Chrissii94]

The IOS update has completely ruined my Fitbit! Nothing will sync and still cannot get any notifications! Please advise! I also have a call in to fit bit and still no phone call back to resolve the problem! 

[Chels84]

I have tried all the trouble shooting and nothing works. I get phone call notifications but no text notifications. I did the iso update and versa update the same day

[Fashionness]

I’m back in business.. I called and we went through the steps together and I’m good too go

[AKK15]

I was finally able to fix this by linking my text messages with my Apple ID & phone number. Under messages in settings on my phone it only had my phone number. Once I linked my Apple ID & phone number it linked. Hope this helps!

[Mjfandel]

I checked and mine is already set up as you described. Still doesn’t work

[AKK15]

I also followed someone else’s suggestion of allowing my message preview to
be visible on my phone. The combo of both steps worked for my Versa Lite.

[mwaz]

just unbelievable how much time wasted trying to fix this that should have been set up to work prior to IOS update!  And I just got some stupid advertisement from Fitbit trying to sell me some new product!  lol I just want my fitbit to work that I have now.  It is stop and go with receiving calendar events and no text messages yet 

[Rmw21]

My notifications stopped working and I have tried everything 😫 I sure hope this is resolved soon!

[mwaz]

seriously considering getting apple watch now!  although I don't like they are so bulky but will work better for sure! I mean why can't fitbit communicate with it's customers and let us know what is going on.  It seems so horrible this happened but also on top of that for some people side fixes work and for others they don't.  but they have time to send emails about other products for sale! 

[Pascitygirl]

it worked. Thank you

[Mahak]

Well mine doesn’t even work now. The screen is plane black. I updated the new version and about a day after the screen turned black but I could still feel the vibrations of the notifications. The steps I do don’t work, neither do the minutes km etc...Can I do something about this?? 

[MichaelRocks2]

I’m having the same problem!!!