09-22-2019 17:46 - edited 10-10-2019 18:22
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09-22-2019 17:46 - edited 10-10-2019 18:22
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We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
09-30-2019 19:09
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09-30-2019 19:09
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After changing the message to preview and updating to iOS13.1.2 it’s working again. 😃
09-30-2019 19:10
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09-30-2019 19:10
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Sent from my iPhone

09-30-2019 19:10
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09-30-2019 19:10
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Get Outlook for iOS

09-30-2019 19:11
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09-30-2019 19:11
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I guess I could try turning the message preview off and see if it still works. But now I’m afraid to change anything. Lol.
Get Outlook for iOS

09-30-2019 19:13
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09-30-2019 19:13
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I tap the i but nothing happens. And I have no option for “share system notifications “...so now what!

09-30-2019 19:14
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09-30-2019 19:14
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I also updated to iOS13.1.2.
Not sure which one or if both helped.
Get Outlook for iOS

09-30-2019 19:15
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09-30-2019 19:15
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Get Outlook for iOS

09-30-2019 19:16
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09-30-2019 19:16
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I tap the i but nothing happens. I have no options for “share system notifications “

09-30-2019 19:17
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SunsetRunner
09-30-2019 19:17
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Versa. Just purchased 5 months ago.

09-30-2019 19:19
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09-30-2019 19:19
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Get Outlook for iOS
09-30-2019 19:22
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09-30-2019 19:22
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I’m not sure if that fixed it or the message preview.
I guess I could try turning the message preview off and see if it still works.
But now I’m afraid to change anything. Lol.

09-30-2019 19:26
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09-30-2019 19:26
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notifications “ I am so upset about this.i did two updates and nothing
worked

09-30-2019 19:31
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09-30-2019 19:31
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There is NO option for “share system notifications “. I can’t sync my versa and I already updated iPad twice and now there is another update,I don’t know what to do

09-30-2019 19:33
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09-30-2019 19:33
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I also did everything I was reading including uninstalling the app and the Fitbit and reinstalling. Turning off my phone and restarting the Fitbit several times.
The only thing that seemed to work was turning the messages to ‘preview always.’
Did you try that?

09-30-2019 19:36
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09-30-2019 19:36
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Are you going to the Bluetooth settings to tap the i?

09-30-2019 19:36
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09-30-2019 19:36
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Yes, unfortunately that didn’t work for me

09-30-2019 19:36
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09-30-2019 19:36
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09-30-2019 19:37
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09-30-2019 19:37
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Shoot.
I was so frustrated too.
But that was what finally worked for me.

09-30-2019 19:38
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SunsetRunner
09-30-2019 19:38
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Pattie

09-30-2019 19:41
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09-30-2019 19:41
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So sorry Patti. I wish i could help you more. 😞

