09-22-2019 17:46 - edited 10-10-2019 18:22
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09-22-2019 17:46 - edited 10-10-2019 18:22
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We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-02-2019 10:16
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10-02-2019 10:16
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Only too bad they dont work, at all.
10-02-2019 10:34
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10-02-2019 10:34
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Did the reset, all settings are good, even repaired with phone. Nothing works. AND there is not FitBit update!
10-02-2019 11:02
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10-02-2019 11:02
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See some of my posts. Fitbit needs to come up with an update. No need to try any of their suggested solutions.
They dont work.
10-02-2019 11:05
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10-02-2019 11:05
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Can you, Fitbit, please stop suggesting this works. It doesnt.
We need an update from you,
Stop wasting peoples time with this, and just admit, its gonna take some time. Like always with you guys..
10-02-2019 11:11
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10-02-2019 11:11
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Sent from my iPhone

10-02-2019 11:26
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10-02-2019 11:26
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This does NOT work

10-02-2019 11:54
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10-02-2019 11:54
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I wish I wouldn't have updated to the IOS13

10-02-2019 12:09
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10-02-2019 12:09
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I have a new charge 3 and it doesn't work - so it's not older models only.

10-02-2019 12:41
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10-02-2019 12:41
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Sent from my iPhone
10-02-2019 13:17
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10-02-2019 13:17
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Sent from my iPhone

10-02-2019
14:01
- last edited on
11-14-2019
14:49
by
EdsonFitbit
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SunsetRunner
10-02-2019
14:01
- last edited on
11-14-2019
14:49
by
EdsonFitbit
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Just put your message setting on Notification Center NOT lock screen or banners. No one can see your messages that way. Before I didn’t have any of mine clicked only the banner and now that won’t work!! At least ONE under notifications on messages HAS to be checked! That’s the only way mine will work!
Moderator edit: format

10-02-2019 14:03
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10-02-2019 14:03
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Anything new? I’m going on a week of no notifications!

10-02-2019 14:31
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10-02-2019 14:31
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10-02-2019 14:34
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10-02-2019 14:34
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It’s not true that the problem is only with Fitbits 2 or more years old. My Versa is barely 6 months old. Actually the Versa didn’t exist 2 years ago. It was released last spring.

10-02-2019 14:34
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10-02-2019 14:34
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Done everything suggested on here still doesn’t work.
10-02-2019 14:52
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10-02-2019 14:52
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Please all! Just stop trying. It wont work. Any of it. FITBIT needs to release an update. NOTHING works.
From a dude in Norway!
10-02-2019 14:56
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10-02-2019 14:56
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its been 2 for me!

10-02-2019 15:02
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10-02-2019 15:02
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I agree!!! I’ve tried what “they say fixes” it.... not for me!!! Come on!!!! Enough already!!!!!

10-02-2019 15:37
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10-02-2019 15:37
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Sent from my iPhone
10-02-2019 15:54 - last edited on 10-18-2019 11:30 by LiliyaFitbit
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10-02-2019 15:54 - last edited on 10-18-2019 11:30 by LiliyaFitbit
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I already called Fitbit and asked for my money back cause this isn’t the product I purchased and they said no lol they do not care.
Moderator edit: personal info removed

