09-22-2019 17:46 - edited 10-10-2019 18:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


09-22-2019 17:46 - edited 10-10-2019 18:22
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-03-2019 17:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 17:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have an Alta HR & updated to iOS 13.1.2 yesterday. Since the update I have stopped receiving call/text/calendar notifications on my Fitbit. I tried the troubleshooting tips in this article, but I’m still bot receiving notifications. Any idea when this will be fixed? I rely on them during the workday.

10-03-2019 17:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 17:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
solutions to fix and no one from Fitbit seems to have any answers. Good luck

10-03-2019 17:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
10-03-2019 17:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Issue still unresolved with new Fitbit app update (3.7). Bought the versa 2 because of continuing notification issue with charge 3. Wasted $200 on versa 2, should have just bought the Apple Watch. Will be dropping Fitbit soon if no resolution. Can’t you at least provide an update??
versa 2, iOS 13.1.2, iPhone XS
10-03-2019 17:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 17:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Get Outlook for iOS
10-03-2019 17:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 17:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Get Outlook for iOS
10-03-2019 19:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 19:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have no i beside the Fitbit Bluetooth part- so I can’t follow part of the fix, any suggestions? I’ve done the rest of it and am not getting notifications for calls or texts

10-03-2019 20:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 20:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I tried the message they put on line this morning and nothing works. Still getting my calls I’m on (weird) and no texts.
10-03-2019 20:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 20:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I’ve got the same issue your having also! If you don’t mind me asking has yours been doing this since the update?

10-03-2019 21:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 21:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
that is unreal with all the technology we have the divvy people at Fitbit can’t even sort an update, well you can stick your Fitbit where the sun don’t shine, I will NEVER use a Fitbit device again. You bunch of idiots

10-03-2019 23:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 23:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I did all the steps and still nothing. Are there any updates ?????

10-03-2019 23:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-03-2019 23:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Get Outlook for iOS

10-04-2019 02:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 02:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I made the mistake of upgrading from 12.4.1 to 13.1.2 and am considering downgrading while I have the opportunity.
I don't think I backed up the fitbit app and data. I'm not a long-time fitbit user but would prefer not to lose the backdata. Can I be assured that this persists and I can access it if I have to re-install the app?

10-04-2019 03:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 03:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

10-04-2019 03:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 03:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Mine has been since update too. Hopefully they come out with something soon to fix it.

10-04-2019 03:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 03:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
What message was that?

10-04-2019 04:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 04:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 04:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 04:34
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Ok... I got mine fixed. I did a factory reset and set the device up again as if brand new. That resolved all my issues. The device itself needed to update, not just the app.
10-04-2019 05:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 05:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

10-04-2019 05:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 05:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Glad it worked for someone at least! I was hoping it would work for me but no luck

10-04-2019 05:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-04-2019 05:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I have lost my text notifications AGAIN! I have done everything, have all the settings correct but nothing. This is very annoying.
