09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-04-2019 06:05
10-04-2019 06:05
Updated to latest version turned on all notifications and still can’t get test on my charge 3
10-04-2019 06:38
10-04-2019 06:38
Really frustrated. My app is up to date and I’ve tried all of this for my Blaze. Notifications still aren’t working. What’s the point of a smart watch if you don’t have notifications? I’m beyond irritated given how long this has clearly been going on.
10-04-2019 06:41
10-04-2019 06:41
What steps did you follow?
10-04-2019 06:48
10-04-2019 06:48
You posted this ‘fix’ on 25 Sept - it clearly does NOT work!! And it’s now 04 October. How much longer are your customers supposed to wait for you fix this?! This is a ridiculous amount of time to take. I appreciate that my Fitbit is old technology in your eyes (charge 2) but that shouldn’t matter. The fact is that now, when I upgrade, I will not be purchasing another Fitbit.
10-04-2019 06:51
10-04-2019 06:51
I've done all of the suggested fixed and I still can't get notifications. Notifications have always been flaky on my ionic. For the past six months, I've had to reset my watch at least once a month, and this is after having my first one replaced because it couldn't handle 20 minutes in the water. Now that the Applewatch 5 has come out, there are better deals on the previous models so I'm seriously considering switching - not only because of the underwhelming response to technical issues but also because of the lack of quick reply for imessage and other features that should be standard. Fitbits are good for tracking steps and pulse but that's about it IMO.
10-04-2019 06:52
10-04-2019 06:52
I do not work for Fitbit. I am Fitbit owner that used the fix plus a couple of other things and it worked. So, everyone should stop responding to me here and reach out to Fitbit with your issues.
10-04-2019 06:54
10-04-2019 06:54
10-04-2019 06:56
10-04-2019 06:56
Uncheck the box that says "Email me when someone replies" - they are not replying to you directly (I am now but not before) otherwise you will get all the responses from the original post.
Hope this helps.
10-04-2019 07:01
10-04-2019 07:01
10-04-2019 07:04
10-04-2019 07:04
10-04-2019 07:07
10-04-2019 07:07
10-04-2019 07:09
10-04-2019 07:09
Good luck with that. My business partner's apple watch (2nd one) also stopped receiving texts with the IOS 13 update and still isn't working and her first apple watch died after a year and apple would do nothing. Don't know why everyone thinks it will be different.
10-04-2019 07:17
10-04-2019 07:17
How can I stop everyone replies coming through on my emails
10-04-2019 07:18
10-04-2019 07:18
Click the "cog" icon on the top right of the comments, then "Unsubscribe".
10-04-2019 07:30
10-04-2019 07:30
thanks your a star
10-04-2019 08:16
10-04-2019 08:16
10-04-2019 08:29
10-04-2019 08:29
Everything went down hill after this update. I have done everything stated in the post and NOTHING. Please please please fix this issue! I really don't want to give switch to an Apple Watch.
10-04-2019 09:04
10-04-2019 09:04
10-04-2019 09:22 - last edited on 10-18-2019 11:35 by LiliyaFitbit
10-04-2019 09:22 - last edited on 10-18-2019 11:35 by LiliyaFitbit
Under notifications on iphone, go to messages and select "always" under show previews. worked for me!!!
Moderator Edit: All-caps
10-04-2019 09:28
10-04-2019 09:28
Good suggestion for most, however I like having my messages only preview when using face ID. Hopefully, fitbit comes up with a practical fix soon!