Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SJPurple]

Thats a point, I only tested with someone who had android, not iPhone to iPhone. So maybe it is still an issue. 😞
What’s app wasn’t working either but that is now. Will get someone with an iPhone to test tomorrow.

Sent from my iPhone

[rorysmom]

Try this worked for me. Go to settings on your iPhone then to Bluetooth remove all devices. Turn off of your iPhone and your Fitbit. Then turn each device back on a turn on your Bluetooth and reconnect your device

Sent from my iPhone

[des1189]

I tried everything. Nothing works!

[DeanBean33]

So this WORKED for me on my iPhone 11.

after restarting phone and deleting and adding Fitbit app log into app.

2. Click on your profile picture in the app and scroll to notifications 

3. The pop up they spoke about that no one was getting will ask to pair and hit allow

after this step click notifications again and you will see calendar, messages and phone clicked to green

4. Refresh in app and mine started working.

as a teacher I found their directions hard to understand bc I never had the “i” 

after these pairing steps if you go to bluetooth you should now see the “i”

please tell me if this worked and I can also get a video tutorial If need be.

[FindErica]

This did not do the trick. I have reinstalled the app, restarted the watch, multiple times as well and to no avail. Thinking of calling the support desk directly. Watch isn’t even a year old and it is not performing the function for which it was purchased. Really love it and want to support the company but feeling a little disenchanted. 

[erorr404]

Most of us have tried that. Including myself. No luck.

[CourtAS]

This worked!! Thank you! However,  I hate that a preview has to appear on my phone in order for me to receive on my Fitbit. I don’t like my messages displayed for anyone to see🙄

[Dmnagy]

All of the suggested fixes have not worked for me

[SunsetRunner]

Hello again @FindErica 

I understand it’s hard not to be discouraged. But this actually has nothing to do with your Fitbit Watch nor does it have to do with the Fitbit App. It’s actually the new iOS update that was riddled with issues to include security issues. They then (iOS) slammed out two more updates shortly after the major update but that only caused more issues. There are TONS of articles all over the news and internet about the excessive issues with the iOS updates. Only some Fitbit individuals have been able to get their notifications to work. The ones that do get it working are not happy that a preview of their messages will show for the world to see which is a privacy issue. This is all stemming from the iOS update and not Fitbit, but regardless of its origin I do understand your frustration. 

[Frbdgirl97]

Set it to WHEN UNLOCKED and it won’t show until u unlock the phone 

[Apartm]

I gave up on Fitbit and got an Apple Watch it’s so much better

Sent from my iPhone

[Dmnagy]

Perhaps that’s Apple’s MO..upgrade the software..cause app failure..force users to purchase upgrades...

Sent from my iPhone

[DeanBean33]

So happy!

and agreed a new update is being pushed out tonight from apple and I will NOT be updating lol.  I usually wait a few weeks.

[grni1966]

Don’t ask me how or even why but it works now !!! Had my friend, daughter
and ex husband all iPhone users send me a text thru messages and it worked
!!! Happy happy !!! Tks who all tried to help me ☺️ Have a good evening

[sgknight1973]

my iPhone auto updated to the latest ios 13.1.2 yesterday.

now i'm not getting any notifications on my fitbit ionic

i followed the recommended steps by fitbit but no luck

[MRSJED]

@SunsetRunner 

Thank you, It worked!

Moderator edit: Format 

[SunsetRunner]

This is fantastic news @MRSJED !! Happy Stepping!!

[lisaber]

That is exactly what i did. Not super happy about it but it works for now.

[DeanBean33]

I did as well and I must say their directions are confusing.  So what happened is when we update our watches unpaired like if it never existed.  So you need to take it back to the beginning like when you first set it up.  

go to your profile pic in app and click notifications in there which will trigger a pop up to allow notifications.  If you don’t see that delete and reinstall app with a restart on phone as well.  This will turn them back on and repair phone.  Their directions made it seem like it was just a Bluetooth issue when in reality you had to resync the watch all over again.  Good luck 

[lisaber]

You can turn off notifications when screen is locked. That's what I did.